Congratulations on a very special moment
It’s important to us that your love for your new diamond is as strong as it was the day you first saw it. This lifetime guarantee is our promise to you that we will do everything to ensure your diamond always expresses that wonderful moment in your life, for you to cherish forever.
Lifetime Diamond Guarantee
Diamonds are not only beautiful, they’re extremely hard wearing too, which is why they’ve become a symbol for everlasting love. However, occasionally it is possible for them to chip or break and we want to be there to help you by offering to replace it free of charge. For extra reassurance that your jewellery is truly safe, why not purchase our Platinum Care warranty. This provides worldwide cover for your most treasured items against accidental damage and theft. In the event of a claim, our Platinum Care policy will cover the cost of repairs or replacement, with no excess or additional charges to pay. To keep your diamond shining and your guarantee valid, please take your jewellery to our trained store staff every twelve months. By inspecting and documenting your jewellery at regular intervals, it allows us to maintain the quality of the craftsmanship and carry out any necessary repairs. In order to validate your guarantee, please take your proof of purchase into your nearest store
With a little care and love, your jewellery will always look as stunning as the day you first saw it, when you knew it was the diamond you dreamed of. We offer a complimentary diamond cleaning service by our in store diamond specialists, who are there to look after your diamond whenever you need. It’s also easy to keep it sparkling all the time with our specially created cleaning products. Even though you love wearing your new piece, we suggest that you remove it before showering, swimming, cleaning, sleeping, manual work or handling chemicals, including hair and beauty products. It’s also best to store each piece of jewellery separately, ideally in a soft jewellery pouch, so there’s no chance of scratching.
Our commitment to you
Quality and your satisfaction are really important to us, and as part of our commitment to you we offer a Lifetime Diamond Guarantee for the diamond that accompanies this document. This is a mark of the diamond’s outstanding quality, our promise to you that we always pick our diamonds with precision and passion. To help us ensure your precious diamond shines forever, please remember that your guarantee is only valid as long as you have your diamond inspected and documented every twelve months by our in store diamond specialists.
To receive your inspection card and certificate to validate the guarantee, please take your proof of purchase along to your nearest store
Return and exchange policy
A special piece of jewellery has so much meaning, and your happiness is really important to us. However, should you decide you’re not 100% satisfied with your diamond, you can exchange or return it to us within 30 days. Please bear in mind it must be in its original condition, with the original packaging, instructions and warranty documents. Unfortunately, custom-designed merchandise, graduation rings, personalised and engraved items cannot be returned because they’ve been made especially for you. This does not affect your statutory rights.
We're here to help If you have any questions please visit your local Ernest Jones Store, or call our customer services teams on 0345 602 1112*
*Calls are chagred at local rate and may be recorded