customer services

Delivery information

Delivery options

At Ernest Jones we offer a range of delivery options.

Please note: Your delivery date is unique to the items in your shopping basket. Please check the estimated delivery date specified in your shopping basket before placing your order.

Christmas deliveries

To ensure you receive your items in time for Christmas please order by the dates specified below using the relevant delivery method.

Standard delivery order before 2PM Thursday 20th December 2018

Next Day Delivery order before 3PM Sunday 23rd December 2018

Click and Collect order before midnight Saturday 22nd December 2018

Standard delivery

Standard delivery costs £3 for orders under £100 and is free on orders of over £100 orders placed Monday to Thursday should arrive in 3 - 6 days (excluding Sundays).

Orders placed on Friday or at the weekend should arrive within 3 - 6 days (excluding Sundays).
Delivery: 9am - 5pm
You will be provided with estimated delivery dates for your order in checkout.

Please note: Delivery lead times are extended over public holidays. Over public holidays, please refer to the estimated delivery dates provided in checkout.

Next Day delivery - £5

You can have your order delivered by Next Day delivery to any address in the UK on selected items. Unfortunately, we do not deliver to addresses in Eire or the Channel Islands. Your order will be delivered by Royal Mail or by Secure Mail Services and will need to be signed for. Our Next Day service delivers on Saturdays.

Next Day delivery costs £5 for orders of £499 and under, and is free on orders over £499.

Selected orders placed before 7pm Monday to Friday will arrive the next day.
Selected orders placed after 7pm Monday to Thursday arrive in 2 days.
Selected orders placed between 7pm on Friday and 7pm on Sunday will arrive on the following Monday.
Your order will be delivered between 8am and 6pm.
You will be provided with estimated delivery dates for your order in checkout.

Free Click and Collect - Free delivery to store

Purchase online and have your order delivered to store for free.

You can have your order sent to any Ernest Jones store in the UK. Unfortunately we cannot deliver to stores in Eire or the Channel Island.

For security purposes, the person who placed the order must collect it from the store and must take along the payment card used to pay for the order, together with the order number. If you ordered a gift for someone else, they cannot collect the order. Your order must be collected from the store within 35 days.

Delivery times vary depending on the store you select. You will be provided with estimated delivery dates for stores near you when you select your delivery option in checkout. In general, your order will be ready for collection between 4 to 8 working days. We will email you when your order has been processed. We will email you again when your order has been despatched and will be ready for collection.

Delivery charges

Our delivery charges are based on the total value of your order.

Delivery option Under £100 Over £100 Over £499
Standard £3 Free Free
Next Day £5 £5 Free
Delivery to store Free Free Free

Next Day Delivery Times

At Ernest Jones we do everything we can to ensure that your order arrives when you expect it to. You will be provided with estimated delivery dates for your order in checkout.

Below is a guideline to the delivery lead times for our delivery options.

Order placed Next Day
(8am - 6pm)
Before 7pm Monday to Thursday Next day
After 7pm Monday to Wednesday 2 days
After 7pm on Thursday Saturday
Before 7pm on Friday Saturday
After 7pm on Friday Monday
Before 7pm Sunday Monday

Please note: Delivery lead times for all delivery options are extended over public holidays. During public holiday periods, please refer to the estimated delivery dates provided in checkout.

Personalised Items

Personalised jewellery items: For personalised jewellery orders, it can take between 14 to 17 working days to be despatched.

If you choose to have your order engraved, it can take between 3 to 8 days to be despatched. In most cases it won't take this long but please do add an extra 8 working days to the expected delivery lead times shown above to avoid disappointment.

You can track your order at Your account.

Terms and conditions apply