customer services

Terms & Conditions

Using our Website and Buying Goods Online

PRICE PROMOTIONS AND OFFERS - Terms & Conditions

Other Information


Terms & Conditions of Use of the Website

Welcome to the Ernest Jones Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.

Please note that any purchases you make on this Website will be governed by our Terms & Conditions for Buying Goods Online.

Please also read our Privacy Policy for details about data protection and how we use the personal information you give us through this Website.

You can print out any page from this Website, including any of its terms and conditions, by selecting Print from the File menu of your internet browser.

Definitions

"We" and "us" means Signet Trading Limited, a company incorporated and registered in England and Wales with company number 3768979 and registered address Imperial Place 3, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN. Ernest Jones is a trading name of Signet Trading Limited.

"Website" means the website at www.ernestjones.co.uk.

"You" means the person using the Website whether as a guest or as a registered user.

The Website is intended for UK users only. Signet Trading Ltd operates this Website. You can find further details about us under the Company Information section.

The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

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Website content

All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

  1. copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;
  2. download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;
  3. utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or
  4. create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it.

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Your obligations

You will not:

  1. use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;
  2. upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
  3. use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
  4. create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter. You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);
  5. frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates') names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or
  6. attempt any unauthorised access to any part or component of the Website.

You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.

We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

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User generated content

Any information you submit to the Website, whether by way of comments, ratings, reviews any chat room function or otherwise, will not be treated confidentially and you acknowledge that such content shall be submitted strictly in accordance with our User Content Terms of Use.

Whilst we make every effort to monitor any contents uploaded by users on our Website, such content will often reflect a user's opinion and we will not be responsible or liable to you for the content or accuracy of any materials posted by any other user on our Website.

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Terms and Conditions for Ernest Jones Ratings and Reviews Prize Draw

    Products ratings and reviews (referred to below together as a "review") published on the Ernest Jones website via the platform provided by Ernest Jones will be automatically entered into a monthly prize draw in accordance with the conditions set out below. The Promoter of the prize draw is Signet Trading Limited.

    In order to be eligible for entry in the reviews prize draw, each review must adhere to the User Content Terms of Use. Publication of users' reviews on the Ernest Jones website is subject to moderation. Reviews posted in breach of the User Content Terms of Use will be rejected and will not be entered in the reviews prize draw. Only approved and published reviews will be deemed valid entries into the prize draw.

    You may enter as many reviews as you wish in any given month however reviews published in previous months will not count towards subsequent months' prize draws.

    In order to be able to submit a review, you will need to have a customer account on Ernest Jones' website.

    The reviews prize draw will take place on a monthly basis and the winning review will be selected from reviews published between the first and last day (inclusive) of the immediately preceding calendar month. Ernest Jones will use its best efforts to complete the draw within 14 days from the end of each calendar month for reviews published the immediately preceding calendar month. The winner will be drawn at random from all the published reviews submitted between the first and last day of the immediately preceding calendar month.

    This competition is open to all residents of the UK except for employees and their households and agencies of Signet Trading Ltd.

    Comments, ratings and reviews on reviews made by other users do not qualify for entry into the prize draw.

    No trade, third party or consumer group applicants will be accepted. Automated or bulk submissions will not be accepted.

    There will be one prize winner per calendar month.

    The winner will be notified by the email registered with their Ernest Jones account within 28 days of the date of the draw. It is the winner's responsibility to ensure that the email address held on their account is correct.

    Should the winner's contact details be incorrect or if the winner does not claim their prize by responding to the notification of win email within one month from the date of such email, the prize will be forfeited and an alternative winner drawn. Prizes will be sent by registered delivery at the address supplied by the winner when responding to the notification of win email.

    The prize is as follows: An Ernest Jones gift card to the value of £200. Use of the gift card is subject to Ernest Jones gift cards Terms and Conditions.

    The prize is subject to availability, non transferable and there is no cash alternative. All other expenses are the responsibility of the winner.

    Entry implies acceptance of the rules as final and legally binding. The judge's decision is final and no correspondence shall be entered into.

    The Promoter reserves the right to amend these terms and conditions and to amend or withdraw the promotion as necessary due to circumstances beyond its control. The Promoter does not make any commitment as to the period of time during which such monthly prize draw will be running and shall be entitled to stop or discontinue this prize draw at any time in the future.

    You can receive the name of the winner, which will be available from date of the draw, by sending a stamped addressed envelope to: Reviews prize draw, Ernest Jones, (Signet Trading Ltd.) Multichannel Department, Imperial Place 3, Maxwell Road, Borehamwood WD6 1JN.

    These Prize Draw Terms and Conditions are governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

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Our liability to you

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

The Website is provided, on an "as is" and "as and when available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to customer.services@ernestjones.co.uk and we will attempt to correct the fault as soon as we reasonably can.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

  • loss, damage, death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentations;
  • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

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Authorised Breitling dealer

Ernest Jones is an authorised Breitling dealer. All designs representations, images, photographs, texts, graphics, logos, symbols, names, references to the products and any related Breitling content on the Ernest Jones Website belonging to Breitling are protected by copyrights, author's right, trademark or design rights and other rights of Breitling.

If you have any questions regarding Breitling products please call us on 0870 9010973.

Links and third party e-commerce

The Website may contain links to other websites; these external websites are not under our control. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.

If you use our Website to deal with a third party (for example to enter a competition), it is up to you to read and comply with the Terms & Conditions and Privacy Policies of such third parties.

Please also see our Privacy Policy for more details of how we use your information.

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Suspension or termination of the Website or services

We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:

  • there is a change in the law that limits our ability to provide the Website;
  • an event beyond our control stops us providing the Website (eg: technical difficulties).

Changes to Terms & Conditions of Use of this Website

We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the Website.

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General

These Terms & Conditions of Use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.

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User Content Terms of Use

These User Content Terms of Use govern your conduct associated with the customer ratings and review and the customer stories you may post or upload on our Website. To the extent there is any conflict between our Privacy Policy and these User Content Terms of Use, these User Content Terms of Use shall take precedence.

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Your obligations when posting or uploading content

By submitting any content to us, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights in that content or that you have permission from the owner and you have obtained the informed consent of any subjects of the images and that any subjects featured in any such images are at least 18 years of age at the time such material was created;
  • all "moral rights" that you may have in such content has been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 18 years old;
  • use of the content you supply does not violate these User Content Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statutes, ordinates or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, of a sexual nature, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration;
  • that includes any information that references other websites, addresses, email addresses; contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to compensate and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers, including, but not limited to, Bizarre Voice, Inc) harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorney's fees, arising out of a breach of your representations and warranties set out above or your violation of any law or the rights of a third party.

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How we may use any content you submit

For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technologies throughout the world (whether in whole or in part, and whether cropped, adapted, altered or otherwise manipulated) without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete (without notice) any content on our Website that we deem, in our sole discretion, to violate the content guidelines or any other provisions of these User Content Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within 2-4 business days from submission. However, we reserve the right to remove or to refuse to post any submission for any reason.

You acknowledge that you are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

How we may use your details

By submitting your email address in connection with your rating and review or your stories, you agree that we, and any third party service providers, may use your email address to contact you about the status of your review and for other administrative purposes.

We may be required to disclose and shall disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

Checkout Assistant Service

When you use our online stores, details of any products that you seek to purchase and your email address may be collected as you fill in the Checkout form. If you do not complete your purchase we may contact you using these details to offer our assistance (in case, for instance, you were experiencing technical difficulties) and allow you to finalise your purchase.

You can choose to stop receiving our Checkout Assistance emails at any time by following the link at the bottom of each assistance email.

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Terms & Conditions for Buying Goods Online

Welcome to the Ernest Jones online service. Please read these Terms & Conditions for Buying Goods Online before placing an order. By placing an order using this service you are accepting these Terms & Conditions for Buying Goods Online. These Terms & Conditions for Buying Goods Online only apply to goods purchased online using this Website.

Definitions & general considerations

"Personalised Jewellery" means any items of jewellery that is created by us in accordance with your specifications (this includes but is not limited to items with customised design, metals, stones or engravements).

"We" and "us" means Signet Trading Limited, a company incorporated and registered in England and Wales with company number 3768979 and registered address Imperial Place 3, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN. Ernest Jones is a trading name of Signet Trading Ltd.

"Website" means the website at www.ernestjones.co.uk.

"You" means the person using the Website to purchase any of our goods online.

"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Please note that only residents of the United Kingdom may use the Website to purchase Goods.

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Process for online orders and cancellations

Ordering process and contract formation

Please see our Ordering Online Is Easy guide for instructions about how to place an order.

By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:

  1. we will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;
  2. when we despatch your goods from the warehouse, we will send you a confirmation email ("Despatch Email"). This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.

Important note regarding Personalised Jewellery: The above order process does not apply in relation to your orders for Personalised Jewellery. We will acknowledge your order as described in step 1 above, however the following order process shall apply:

  1. We will send you an order confirmation by email on or shortly before the date on which payment for your Personalised Jewellery will be processed. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfill our obligations under this contract.
  2. Your payment will generally be processed within a maximum of 2 to 3 days (excluding weekends and bank holidays) from the date on which you receive our order confirmation email.
  3. Once your order is ready for dispatch from our warehouse, we will send you a dispatch confirmation email.

Please note orders will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.

We do not have to accept your order, and in particular, we will not accept your order if:

  • we do not have the goods in stock/the goods in stock appear to be damaged;
  • your payment is not authorised;
  • there is an error on our Website regarding the price or other details of the goods;
  • you have cancelled your order in accordance with the instructions below

We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.

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Cancelled products and orders

Please be advised that we will only debit your payment card account when your order has been dispatched. If you have placed an order online and you receive a call or an email stating that a product(s) are out of stock or any other reason which would result in the order being cancelled no payment will be taken.

Any funds that were pre-authorised when placing an order and not debited due to cancellation, instruction made by customer to cancel product(s) customer will normally be returned back to your account within no more than 10 days. Pre-authorised funds are usually released by the card issuer or bank within 3-5 working days.

If you have placed an order using a gift or an insurance card and a product or order has been cancelled we will arrange for the funds to be returned back to the applicable gift/insurance card that was used to place the order. Please retain your gift/insurance card once you have placed your order. Funds are normally returned back to gift and insurance cards within 48 hours.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we have sent our Despatch Email to you. Please see the Contact Us page for our telephone number and email. To cancel your order, you will need to give us your name and address details, as well as your order number.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. This may affect your delivery charge payment. For example, if your order is for goods worth £120 and you then cancel an item worth £30, your order total will be below £100 and you will no longer qualify for FREE Standard delivery.

Please note the above does not apply to your orders for Personalised Jewellery (please see our dedicated Personalised Jewellery order section below).

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Returning goods after despatch

Cooling off period

When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling off period is 30 days (from delivery of the goods to you) which includes any statutory cooling off period.

This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 30 days after the day following delivery of the goods.

Unless we are at fault (for example where you have received faulty items), certain items are excluded from the cooling off period guarantee: these include Personalised Jewellery or engraved items, as well as pierced items where their packaging has been open (please also see our dedicated Personalised Jewellery order section below).

Faulty goods

If you do receive faulty goods, please follow one of the procedures outlined on the How To Return Items page.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods but we will exchange the unwanted gift for Gift Cards to the value of the gift, provided the goods are taken at any Ernest Jones store within the Cooling off period.

Returning goods

Please refer to our Returns & Exchanges page for details of how and where to return goods.

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us * if you would like to return your goods and we will send you pre-paid labels so that you can return them free of charge. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

* Calls are charged at local rate and may be recorded. Our lines are open 9am-6pm Monday to Friday and 9am-5pm on Saturday.

We accept refunds or exchanges of pierced items provided they are returned in their original (unopened) packaging. If you would like to return your pierced items please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.

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Personalised Jewellery orders

When you order Personalised Jewellery from our website, we will create a specific and potentially unique piece of jewellery designed around your own specific requirements.

You may change your mind and notify us that you wish to cancel your order for Personalised Jewellery at any time before you receive our email confirming acceptance of your order for Personalised Jewellery (see Ordering process and contract formation above).

Once you have received our order confirmation email, a binding agreement will be formed and you will no longer have the ability to cancel your order. If however your item is faulty or does not match the specifications contained in your order, please refer to our Returns & exchanges section.

Delivery information

  • Free Standard delivery applies only to orders of £100 or more (including VAT at the UK rate) placed on the Ernest Jones Website.
  • To qualify for FREE delivery, the total amount of the goods (including gift options and engraving service) purchased after any discount voucher is applied, must be £100 (Standard).
  • Goods ordered must come to the applicable total before any packing charges are added.
  • We reserve the right to change or discontinue free delivery at any time.
  • We can deliver to anywhere in the UK (including Northern Ireland). Unfortunately, we cannot deliver online orders to stores or addresses in the Channel Islands or Eire, but you can find stores in these areas.
  • If you cancel part of an order, the postage and packaging charge is recalculated on the price of the items you keep. For example, if your order is for goods worth £120 and you then cancel an item worth £30, your order total will be below £100 and you will no longer qualify for FREE Standard delivery.

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When will I receive my goods?

We will send you a Despatch Email as soon as your goods has been despatched. If you chose Standard Delivery: you should receive your goods within 2 - 4 days (excluding Sundays).

If you chose Next Day Delivery: you will receive your goods the next working day after despatch. If you order after 2pm on a Thursday, your goods will be despatched on Friday, and should be delivered on the next working day (Monday). If you order after 2pm on a Friday your goods will not be despatched until the following Monday, and should be delivered on Tuesday.

We will make every effort to deliver your goods in accordance with the timescales indicated in our Delivery information page. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.

Please note that you will need someone to sign and accept delivery of Next Day deliveries.

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Product availability

Our Website only shows goods available for purchase in the UK (including Northern Ireland). We are unfortunately unable to despatch goods to addresses outside the UK or in the Channel Islands. However, we do have an Ernest Jones store in Jersey.

If the goods you have ordered are unavailable, you will receive an email notification or call from us to confirm this.

For more details on our delivery options see the Delivery information page.

Some goods indicated on our website as such, are not available to buy online, but are available to buy at your local Ernest Jones store.

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Pricing and payment

Prices throughout the Website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods (and will be clearly indicated on your order check out page). Prices quoted on the Website are applicable exclusively to goods purchased through this Website. Prices applicable to goods for purchase in Ernest Jones stores may differ from those quoted on this Website.

While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.

If a pricing error is made on our Website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled and no payment will be taken from you if we cannot get in contact with you to notify you of the error.

Your payment card will be debited for your order on the day that we send you the Despatch Email (i.e. the day on which we despatch your goods).

See Delivery information page for more details on how to have your order delivered for free.

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eCatalogues

Please note that prices, offers and competitions mentioned in our eCatalogues are only valid until the date shown on the last page of each catalogue. We cannot guarantee our ability to honour the prices shown in the eCatalogue(s) if you order after the stated date, however the current price for any goods will always be shown on the goods' detail page on the Website.

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Our Liability

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

  • loss, damage, death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentations;
  • any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • defective products under the Consumer Protection Act 1987; or
  • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

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Changes to Terms & Conditions for Buying Goods Online

We reserve the right to change these Terms & Conditions for Buying Goods Online from time to time. If this happens, we will post the new Terms & Conditions for Buying Goods Online on the website. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.

These Terms & Conditions for Buying Goods Online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable.

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PRICE PROMOTIONS AND OFFERS - Terms & Conditions

These terms and conditions apply to price promotions and offers by Ernest Jones. Unless otherwise indicated, all offers are available in store and online.

The following provisions apply to all price promotions and offers:

Signet Trading Limited, trading as Ernest Jones, reserves the right to amend promotion terms and conditions or withdraw any promotion or offer as necessary, due to circumstances beyond its reasonable control.

The relevant promotion terms, together with our applicable terms and conditions of sale for online purchases, shall apply to all purchases made under a promotion or offer.

If you return an item under our returns policy in relation to which you received a free gift, you must return both the item you paid for and the free gift. Unwanted free gifts are not eligible for exchange, refund or cash equivalent. Free gift offers are valid while stocks last.

Where an offer mentions that an item is reduced in price, any discount will be calculated at checkout before any postage or packaging charges are applied, unless otherwise stated.

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The following provisions apply to the named promotions only:

ONGOING PROMOTIONS
20% OFF TWO PLATINUM OR 18CT GOLD WEDDING RINGS
  • 20% saving applies to the total price when you buy two platinum or 18ct gold wedding rings in a single transaction.
  • Offer applies only to full price wedding rings as defined by Ernest Jones.
  • This offer cannot be used in conjunction with any other promotion, coupon or discount.
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    EMAIL WELCOME OFFER – DISCOUNT CODE
  • Each code is unique and is valid for two months from date of issue.
  • The discount code can only be redeemed once, online, and is subject to availability.
  • The code cannot be used in conjunction with any other promotion, coupon, discount or offers.
  • The code cannot be used on purchases of the following brands: Cartier, Omega, TAG Heuer, Breitling, Bremont, Zenith and Michael Kors Access.
  • The code cannot be used for the purchase of gift cards, repairs, cleaning products or interest free credit.
  • Discount will be applied at basket stage.
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    TEMPORARY PROMOTIONS
    UP TO HALF PRICE SALE
  • Offer is valid between Monday 12th June 2017 and Tuesday 25th July 2017 inclusive.
  • Savings apply to selected items only, while stocks last.
  • Promotional items are subject to availability.
  • Price stated includes the discount.
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    LONGINES ROYAL ASCOT PRIZE DRAW COMPEITION
  • To enter the promotion, participants must visit www.facebook.com/ernestjonesjewellers, and like and comment on the competition post. All entries must be received by the Promoter before the promotion closes at midnight on 15th June 2017.
  • The Promoter accepts no responsibility for entries not received by the closing date. One entry per person.
  • This promotion is open to persons aged 18 or over and resident in the UK, excluding anyone professionally connected with this promotion.
  • There is one prize consisting of 2 tickets to the Queen Anne Enclosure on Saturday 24th June 2017 including shared tables, Prosecco drinks reception, three course lunch, complimentary beer, wine and soft drinks throughout the day, Royal Ascot afternoon tea including a cake and scone per person, one car park label per couple, racecard, racing paper.
  • The winner is responsible for any additional expenses, including without limitation all incidentals (such as travelling and subsistence costs), not listed as part of the prize package above.
  • The winner will be the first entry drawn at random from all eligible entries and will be contacted on or around 21st June 2017.
  • The prize is non-transferable and no alternative will be offered.
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    Summer 2017 Online Voucher
  • The voucher is issued to customers who spend £100 or more between Wednesday 24th May 2017 and Tuesday 25th July 2017. For full terms and conditions click here.
  • The voucher can be redeemed between Sunday 30th July 2017 and Sunday 17th September 2017.
  • The voucher entitles customers to £100 off when they spend £300 or more on selected full price items in a single transaction, excluding delivery charges and the purchase of gift cards.
  • The voucher cannot be used on purchases of the following brands: Cartier, Breitling, Bremont, Jaeger LeCoultre, Michael Kors Access, Omega, TAG Heuer, Zenith.
  • The voucher cannot be used for the purchase of gift cards, repairs, interest free credit or cleaning products.
  • The voucher is only redeemable once at www.ernestjones.co.uk, and cannot be used in stores.
  • If an order or part of an order is cancelled the voucher will become invalid.
  • The voucher cannot be used in conjunction with any other coupon or voucher.
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    Summer 2017 Instant Online Voucher
  • The voucher is issued to customers who spend £100 or more between Thursday 18th May 2017 and Saturday 10th June 2017. For full terms and conditions click here.
  • The voucher can be redeemed between Thursday 18th May 2017 and Wednesday 26th July 2017.
  • The voucher entitles customers to £100 off when they spend £300 or more on selected full price and reduced items in a single transaction, excluding delivery charges and the purchase of gift cards.
  • The voucher cannot be used on purchases of the following brands: Cartier, Breitling, Bremont, Jaeger LeCoultre, Michael Kors Access, Omega, TAG Heuer, Zenith.
  • The voucher cannot be used for the purchase of gift cards, repairs, interest free credit or cleaning products.
  • The voucher is only redeemable once at www.ernestjones.co.uk, and cannot be used in stores.
  • If an order or part of an order is cancelled the voucher will become invalid.
  • The voucher cannot be used in conjunction with any other coupon or voucher.
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    BUY A WEDDING RING IN STORE AND GET 10% OFF ETERNITY RINGS AND JEWELLERY
  • This voucher is only issued to customers who buy a wedding ring in store between Wednesday 17th May 2017 and Monday 24th December 2018
  • This voucher can be redeemed between Wednesday 17th May 2017 and Monday 31st December 2018.
  • This voucher entitles customers to 10% off Eternity Rings and Jewellery products in a single transaction, excluding engagement rings, wedding rings, watches and gift cards.
  • This voucher cannot be used for the purchase of gift cards, cleaning products, repairs, or warranty.
  • This offer excludes delivery charges when redeeming online.
  • The voucher is only redeemable once online or in store.
  • This voucher cannot be used with any other coupon or voucher.
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    Le Vian Prize Draw Competition
  • Promoter is Signet Trading Limited, trading as Ernest Jones and Leslie Davis.
  • Entrants must not be employees of Ernest Jones or Leslie Davis, or members of employee’s families.
  • Prize includes a Le Vian® Deep Sea Blue Topaz™ Pendant.
  • Prize draw is open to any customer that attends and purchases any Le Vian product at the Le Vian event in store only.
  • Only those entries received by Ernest Jones or Leslie Davis on the day of the event will be entered into the prize draw.
  • All entries must be received by 30th June 2017.
  • Only one entry per person is allowed. Duplicate entries will be deleted. Incomplete entries, copy entries or bulk entries will not be eligible for the prize draw.
  • Entries received after the in store event date will not be included in the draw.
  • Signet Trading Limited reserves the right to amend these terms and conditions or withdraw the offer as necessary due to circumstances beyond their control.
  • All data collected will be processed in accordance with Signet’s privacy policy. For details of the winner please email marketingservices@signet.co.uk.
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    Other Information

    Company Information

    Signet Trading Limited
    Imperial Place 3
    Maxwell Road
    Borehamwood
    WD6 1JN

    Registered in England under no. 03768979

    VAT Registration no. 233 000 924

    Signet Trading Limited is part of the Signet Group, which is a non-voting member of the World Diamond Council

    Signet Group's current Statement of Principles and Policies relating to suppliers, HR, social, ethical and environmental issues can be found at www.signetjewelers.com.

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