After searching for a watch for a year my daughter finally found one that she loved,Which we purchased from Ernest jones they removed a link for her so it would fit. Worn for one day and the watch broke, a screw had come out of one of the links, fortunately she caught it!, went back to the shop who fixed it and tightened all the screws. Wore for one day and it happened again in a different place, fortunately she caught it again!, went back to the shop who sent it to rotary for checking, and hopefully gluing in the links to ensure it did not happen again, came back with no glue and no explanation, and no apology! Just tightened the screws again in the links. As we can not be sure it won't happen again and may actually be unlucky enough to lose it the next time we returned it and got a refund! Poor quality!! And very disappointed although the service from Ernest jones was excellent.
25 February 2014
Purchased for my daughters 21st birthday worn once link broke, took it back to shop they fixed it and tightened all the links . Worn once and broke again in a different place . Took it back to shop who returned it to rotary came back tightened links again, no apology from them no explanation and no assurance that to would not happen again. So returned and refund. Such a shame as my daughter loved it. Ernest jones were brilliant with their customer service throughout shame rotary were not!!
18 February 2014