Jewellery Care & Repair

Welcome to Ernest Jones' comprehensive jewellery servicing page, dedicated to preserving the beauty of your precious pieces

We offer a great range of jewellery services...

Whether it's a routine clean, repair, or bespoke alteration, our expert craftsmen are here to assist you. Visit your nearest Ernest Jones store for a personalised consultation, contact our dedicated customer services team, or take advantage of our convenient live advice online feature. Trust Ernest Jones to provide meticulous care and attention to detail, ensuring your jewellery remains stunning and cherished for years to come.

Maintenance

Everyday wear can take its toll on stones and precious metals, causing scratches and dulling their shine. Bring back their brilliance with our specialist cleaning, polishing and plating service.

Cleaning, Polishing & Plating

Everyday wear can take its toll on stones and precious metals, causing scratches and dulling their shine. Bring back their brilliance with our specialist cleaning, and polishing and plating service.

Has your white gold jewellery lost its shine? Our rhodium plating service will make it gleam again.

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Ring Restoration Bundles

We understand a ring does more than look beautiful. It tells your story. It's a symbol of love, it marks life's special milestones.

From professional cleaning to resizing repairing or replacing, it's in safe hands with our skilled artisans who will make sure it's returned to your speaking and it conitinues to bring you joy for many years to come.

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Repairs

Our highly skilled jewellers can repair your damaged and broken jewellery, with most repairs completed within 10 working days. Follow the progress of your repair, with our Repair Tracker. 

Resizing

Ring too small or just too loose? We can adjust your ring size up or down to create your perfect fit.

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Stone Resetting and Replacement

Rediscover the beauty of your old our damaged jewellery with our stone resetting and replacement service.

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jewellery restoration

Jewellery Restoration

We use the finest jewellers and the latest state of the art equipment to return your treasured items to pristine condition. Our jewellers draw upon vast knowledge and experience to offer a variety of services.

  • Diamond and gemstone resetting and replacement.
  • Re-threading of pearls and other beaded necklaces.
  • Repairs and replacements to catches, shanks, settings and clasps.

All repairs are guaranteed for 12 months*. This covers workmanship of the repair and applies from the time you collect your repaired item from us.

What happens during a restoration?

Restoring your treasured items is a privilege, and we take great pride in our work. During restoration, you can be assured of the following measures:

  • All items are digitally photographed and examined.
  • Restoration work is completed by our master craftsmen.
  • Jewellery is finished and polished by hand.
  • Individual Quality Control measures are implemented at all stages of restoration.


*Damage caused by accident, negligence or misuse is excluded from the guarantee.

engraving services

Engraving Services

Add a personal touch by having a piece of jewellery or a gift engraved. Whether you are celebrating an engagement, birthday, anniversary or simply saying thank you, engraving adds an unforgettable personal touch.

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jewellery valutation

Jewellery Valuation

Jewellery and Watches have more than sentimental value, so why not find out what they are worth with our valuation service. Provided by an independent jewellery, watch and silverware valuation service.

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Our Repair Service Promise

All our repairs are guaranteed for 12 months*. This covers workmanship and materials, and applies from the time you collect your repaired item from us.

*Your statutory rights are not affected.

For more information on any of our services please visit your nearest Ernest Jones store or Contact Us.