Corporate services

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Insurance replacement service

Ernest Jones is part of Signet Trading Ltd

Signet Corporate Services offer a market leading insurance replacement service to major insurance companies and their policyholders.

Unfortunately, precious items may be the subject of an insurance claim as a result of theft, damage or loss. Our insurance replacement service gives policyholders the chance to discuss their claim with our experts and helps them resolve it and replace their items with ease.

Our service includes:

• A policyholder and client contact centre to facilitate the smooth settlement of a claim.
• A validation service to ensure that items are valued correctly.
• A settlement service to enable policyholders to replace their items quickly and easily.

Policyholder and client contact centre

Our specialist contact team understands the sentimental value of stolen, lost or damaged items. They will clearly explain and discuss claims with the policyholder, ensuring each claim is resolved smoothly and with minimum distress to the policyholder.

Validation service

Our team of experts have a wide range of experience within the jewellery industry and operate to National Association of Goldsmiths values and principles. They will ensure that an accurate limit of liability is established, thus ensuring a current market value is placed on each item following a consultation with your policyholder. They will also manage the claim on your behalf to our fulfilment department if required or return a quote to your originating office and claims handler.

Settlement service

Whether an item was purchased in one of our stores or not, we will make replacing it as easy as possible. Once its value has been agreed, our settlement team will discuss with the policy holder the most suitable method of replacement.

We offer an insurance replacement card, similar to a gift card. The agreed value will be loaded onto the card, allowing the policyholder to visit the Ernest Jones store* of their choice and choose items up to this amount or alternatively redeem online at www.ernestjones.co.uk

Alternatively, if possible, policyholders may prefer an exact replacement of their item at one of our stores. We will help to arrange this.

If an item can be repaired, we will organise this through our central specialist workshop and then arrange for the policyholder to collect the repaired piece at a store of their choice.

For further information about our insurance replacement service, contact us on 0870 9090307 or email us at insurance@signet.co.uk.

* The insurance replacement card is also accepted in H.Samuel stores. Signet Trading Ltd operates almost 550 stores nationwide.

Business to Business Services

Signet Corporate Services provide a variety of services to the corporate industry supporting reward & recognition scheme providers, incentive schemes, long service award schemes, voluntary benefits providers and online gift card malls. We also support affinity based schemes in partnership with leading market providers.

Our range of flexible redemption options allow recipients to access our nationwide network of stores and choose from a wide range of jewellery, watches, giftware and collectibles to meet all tastes and budgets. H.Samuel and Ernest Jones Gift Cards are also redeemable on line at www.hsamuel.co.uk and www.ernestjones.co.uk.

Signet Corporate Vouchers – an ideal choice for promotional or incentive schemes

• Available in £5.00, £10.00, £25.00 and £50.00 denominations
• Redeemable in any H.Samuel, Ernest Jones or Leslie Davis store nationwide

For more information, contact us online.

Euro Denomination Vouchers

• Multiple denomination euro vouchers available for redemption in Eire
• Can be redeemed against all goods and services in any H.Samuel or Ernest Jones store in Eire

For more information, contact us online.

Signet Store Branded Gift Cards – the perfect gifting card

• Nominated load value
• Cards are redeemable at almost 550 stores nationwide offering flexibility and value
• Well known and trusted High Street names H.Samuel, Ernest Jones and Leslie Davis
• Reducing POS balance allowing multiple transactions
• Also redeemable online at www.hsamuel.co.uk and www.ernestjones.co.uk.

For more information, contact us online.

Product Supply

We are able to utilise our extensive product ranges to provide corporate partners with bespoke selections of jewellery, watches and giftware to meet the requirements of reward and recognition and incentive schemes.

Direct supply of product can be arranged efficiently and easily from our ecommerce operation or direct from our store network.

For more information, contact us online.