Customer Service
Shopping at Ernest Jones
Shop in-store
We have a nationwide network of over 180 Ernest Jones stores which stock a fabulous range of diamonds and jewellery, as well as watches from prestigious brands such as Raymond Weil, Rado, Longines, Burberry and Dreyfuss & Co. And selected stores stock Rolex. You'll also find an inspirational collection of gifts for every occasion. Our staff are experts, and passionate about what they do. So, whether you're looking for the perfect engagement ring, your wedding jewellery, a gift for someone special or a treat for yourself, they will be happy to help you make your choice.
To find your local Ernest Jones store, go to our store finder.
Buy online
We've put together an exciting range of products that you can buy online from Ernest Jones 24 hours a day, seven days a week. You can choose from an irresistible collection of diamonds and jewellery - engagement rings, cocktail rings, necklaces, earrings, bracelets and much more. If you're after a watch, our huge selection of top brands include Emporio Armani, Gucci, Omega, Christian Dior, Rotary and TAG Heuer. There are gorgeous keyrings, funky cufflinks, luxury accessories and plenty more gifts for everyone.
Ordering online is easy at Ernest Jones.
1. Find what you're looking for:
- Search by brand, material, recipient, stone type, price and other ways to suit you
- Read our fashion features to find out the hottest jewellery trends
- Our advice from our diamond and watch experts can help you make the right choice
- See our recommendations on the home page and throughout our website.
2. Make your selection and check that it's available to buy online.
3. Add your chosen item to basket and make sure that you're happy with your order.
4. Buy it online:
- Select your gift options
- Proceed to checkout
- Complete your personal details
- Tell us where you want it delivered - see delivery information for your choices
- Enter your payment details.
5. Review your order.
We will send you an email confirming your order shortly after you have placed it.
Ernest Jones store feedback survey
We pride ourselves on providing the best possible customer service in our store and appreciate feedback from our customers.
If you have shopped in an Ernest Jones store in the UK, please complete our UK feedback survey and you could win a £500 gift card to be spent in any Ernest Jones store in the UK.
If you have shopped in an Ernest Jones store in Eire, complete our Eire feedback survey and you could win a €650 gift card to be spent in any Ernest Jones store in Eire.
Children's jewellery – important information
In order to get the best use from our products please be aware of the following:
- Our jewellery is not designed or intended for children under 36 months because of small parts, with the exception of expander bangles.
- Do not allow children to put jewellery in their mouth.
- Jewellery must not be worn whilst sleeping or playing sport.
- A children's item will need to be replaced as a child grows. Do not allow a child to wear an item which is too small.
- Earrings are not designed for use whilst a wound is healing. For example after having their ears pierced.
- Earrings must be cleaned frequently; use warm water and mild detergent, then rinse thoroughly with warm water and dry using a clean soft cloth or tissue.
- Exercise caution when pushing the earring scrolls (butterflies) onto the stems; scrolls pushed too hard against the earlobe may become embedded.