Customer Service
Finance Options to Help Make Dreams Come True
While we can't make finance options as romantic as diamonds, we can help find a suitable option for you whatever the occasion, whatever the budget. We offer a number of straightforward finance options so you can be sure of finding one that suits you.
Option 1
The Ernest Jones Card - Ongoing Credit*
You can use your Ernest Jones card** to buy anything from any of our stores.
The basics:
- No minimum purchase
- Up to 56 days interest free credit^
- Minimum monthly repayments of the greater of £4 or 4% of the outstanding balance each month.
As an Ernest Jones cardholder, you'll benefit from some great savings and offers, available exclusively to you when you pay on your Ernest Jones card:
- Save 20% on all repairs and servicing
- Save 10% when using our design service
- Save 10% when using our valuation service
- Free cleaning service and
- Exclusive promotions and offers.
All available to you when you pay using your Ernest Jones card.
Typical 24.9% APR Variable
*Terms and conditions apply, ask in store for details. Credit subject to status to UK residents
aged 18 years and over. Credit provided by GE Money, a trading name of GE Capital Bank Limited,
6 Agar Street, London, WC2N 4HR. Retailer is Signet Trading Limited, trading as Ernest Jones.
^ Subject to paying the full balance on time each month.
Option 2
Buy Now Pay Later***
Our Buy Now Pay Later option means you repay nothing at all for 6 months when you spend £200 or more on your Ernest Jones card.
The basics
- No payments or interest charges for the first 6 months
- You can pay the balance in full, or start making monthly repayments
- Minimum monthly repayments of just £4 or 4% (whichever is the greater)
- No back dating of interest
- No early settlement charge
- No deposit required
- Minimum credit £200
Typical 24.9% APR Variable
***Terms and conditions apply, ask in store for details. Credit subject to status to UK residents aged 18 years and over. Credit provided by GE Money, a trading name of GE Capital Bank Limited, 6 Agar Street, London, WC2N 4HR. Retailer is Signet Trading Limited, trading as Ernest Jones.
Option 3
Interest Free Credit^^
An alternative finance option is to take advantage of our interest free credit offer. This allows you to spread the cost of your purchases over 9 or 12 months without paying any interest.
| Months | Min. Spend | Min. Deposit | Min. Credit | Typical APR |
| 9 | £200 | 10% | £180 | 0% |
| 12 | £1,000 | 20% | £800 | 0% |
Typical 0% APR.
^^Terms and conditions apply, ask in store for details. The interest free credit product is available subject to approved credit limit. Credit is provided under an interest free credit agreement. In order to take out an interest free agreement you must first take out an Ernest Jones card agreement, though there is no obligation to receive an Ernest Jones card. Credit subject to status to UK residents aged 18 years and over. Credit provided by GE Money, a trading name of GE Capital Bank Limited, 6 Agar Street, London, WC2N 4HR. Retailer is Signet Trading Limited, trading as Ernest Jones.
Option 4
2 Years to Pay^^^
The Ernest Jones Payment Plan is ideal for more expensive items. It breaks down the cost of purchases of over £500 or more into 24 monthly payments, giving you 2 years to pay for them.
Here are some examples of how it could work:
| Purchase Price | Minimum 10% deposit | Amount of credit | 24 monthly payments | Total amount payable |
| £500 (minimum) |
£50 | £450 (minimum) |
£21.83 | £537.82 |
| £600 | £60 | £540 | £26.19 | £688.58 |
| £800 | £80 | £720 | £34.93 | £918.11 |
| £1,000 | £100 | £900 | £43.66 | £1,147.63 |
Typical 14.9% APR.
^^^Terms and conditions apply, ask in store for details. The payment plan is available subject to approved credit limit. Credit is provided under a payment plan agreement. In order to take out a payment plan you must first take out an Ernest Jones card agreement, though there is no obligation to receive an Ernest Jones card. Credit subject to status to UK residents aged 18 years and over. Credit provided by GE Money, a trading name of GE Capital Bank Limited, 6 Agar Street, London, WC2N 4HR. Retailer is Signet Trading Limited, trading as Ernest Jones.
Useful Information
Account Queries/Change of Address
If you have a query about your Ernest Jones card, your monthly statement or Account Cover, or if you change your address, please contact:
GE Money
Customer Services Department
PO Box 700
Leeds
LS99 2BD
Tel: 0871 522 5134. Calls may be monitored and recorded for quality and security purposes.
Calls cost 10p per minute plus network extras.
Lost or Stolen Cards
If your card is lost or stolen please call GE Customer Service immediately on 0871 522 5134 (calls may be monitored and recorded for quality and security purposes. Calls cost 10p per minute plus network extras) and then confirm in writing to the Authorisations Department at the GE Address given within 7 days.
**Also accepted in H.Samuel and Leslie Davis. Not accepted for online purchases, or in Ernest Jones in Jersey.