Customer Service

Finance Options to Help Make Dreams Come True

With our range of flexible Finance Options we can help you buy the jewellery or watch that has caught your eye, whatever your budget and whatever the occasion.

Option 1
Interest-Free Credit

With our range of Interest-Free Credit options you can buy the piece of jewellery or watch that has caught your eye and spread the payments over 9, 12 or 24 months without paying any interest.

Typical 0% APR* Options for you

Option	Min.Spend	Min.Deposit
9 months	£200	10%
12 months	£999	20%
24 months	£2000	20%

Here's a typical example of how it would work if you were to buy a piece of jewellery or watch on Interest-Free Credit.

Months	Spend	Deposit	Amount of Credit	Monthly Repayments	Total Amount Payable
9 months	£499 (min £200)	£49.90 (min 10%)	£449.10	£49.90	£499 (inc deposit)
12 months	£1000 (min £999)	£200.08 (min 20%)	£799.92	£66.66	£1000 (inc deposit)
24 months	£2100 (min £2000)	£420 (min 20%)	£1680	£70.00	£2100 (inc deposit)

As you can see in the above example you can benefit from our Interest-Free Credit options by spreading your payments over 9, 12 or 24 months without paying any interest.

So why not go to your nearest Ernest Jones store and ask our friendly staff about these Interest-Free Credit options available to you.

Please note that we only offer Finance Options on purchases made in our UK stores. Unfortunately, this service is not available for online purchases or in our Eire or Jersey stores.

Typical 0% APR*

Terms and conditions apply. Ask in-store for details. The Interest-Free Credit product is available subject to approved credit limit. Interest-Free Credit product is provided under an Interest-Free Credit Loan Agreement. In order to take out an Interest-Free Credit product you will need to complete an application form for both a credit card and an Interest-Free Loan, although there is no obligation to receive a Ernest Jones credit card. Credit provided subject to status to UK residents aged 18 years and over. Credit provided by Santander Cards UK Limited. Registered office: 2 Triton Square, Regent's Place, London NW1 3AN. Registered in England and Wales. Registered number: 1456283. Retailer is Signet Trading Limited, trading as Ernest Jones, 15 Golden Square, Regent's Place London, W1F 9JG. Registered in England. Company No. 3768979.

Option 2
Buy Now Pay 6 Months Later**

With this option you can buy the jewellery or watch that has caught your eye now and pay 6 months later.

The benefits and basics

Enjoy no interest and no payment for 6 months
No back dating of interest
No early settlement charge
No deposit required
No admin fees
After the 6 month promotional period you can then:
- Pay the outstanding balance in full and incur no interest; or
- Start making flexible monthly repayments, with interest charged at the standard retail rate
Minimum monthly repayments of £4 or 4% of the outstanding balance (whichever is the greater) after the 6 month promotional period.
Minimum spend £200 on your Ernest Jones card

Typical 24.9% APR Variable

**Terms and conditions apply. Ask in-store for details. Buy Now Pay Later is available subject to approved credit limit. Credit provided subject to status to UK residents aged 18 years and over. Credit provided by Santander Cards UK Limited. Registered office: 2 Triton Square, Regent's Place, London NW1 3AN. Registered in England and Wales. Registered number: 1456283. Retailer is Signet Trading Limited, trading as Ernest Jones, 15 Golden Square, Regent's Place London, W1F 9JG. Registered in England. Company No. 3768979.

Option 3
The Ernest Jones Card - Everyday Credit^

You can use your Ernest Jones card to buy anything from any of our stores.

The basics:

No minimum purchase
No deposit needed
No minimum credit
Up to 56 days Interest-Free Credit¹
Minimum monthly repayments of £4 or 4% of the outstanding balance (whichever is the greater)

As an Ernest Jones cardholder, you'll also benefit from a range of exclusive benefits when you use your card:

20% OFF all repairs and servicing
10% OFF Valuation Services
Free cleaning service for life
Exclusive promotions and offers

As an added benefit, your Ernest Jones card is also accepted in all of our H. Samuel and Leslie Davis stores across UK.

Typical 24% APR Variable

¹Subject to paying the full balance on time each month.

^Terms and conditions apply. Ask in-store for details.Credit provided subject to status to UK residents aged 18 years and over. Credit provided by Santander Cards UK Limited. Registered office: 2 Triton Square, Regent's Place, London NW1 3AN. Registered in England and Wales. Registered number: 1456283. Retailer is Signet Trading Limited, trading as Ernest Jones, 15 Golden Square, Regent's Place London, W1F 9JG. Registered in England. Company No. 3768979.

Useful Information

Account Queries/Change of Address

If you have a query about your Ernest Jones card, your monthly statement or Account Cover, or if you change your address, please contact our Customer Services immediately on 0871 522 5134 (Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras).

Lost or Stolen Cards

If your card is lost or stolen please Call our Lost or Stolen Card helpline immediately on 0871 522 5216 (Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras).

**Also accepted in H.Samuel and Leslie Davis. Not accepted for online purchases, or in Ernest Jones in Jersey.