Customer Service

Services at Ernest Jones

We offer you a wide range of services to make shopping with us an easy and pleasurable experience.

Let them choose for themselves with the Ernest Jones gift card - the perfect way to treat someone special. Buy online or in-store.

Design your own jewellery

We'll work with you to help you design a unique piece of jewellery or give your old jewellery a makeover.

Design days

Selected stores hold design days where you can speak to our jewellery designers about creating your very own jewellery.

Diamond service

We'll guarantee your diamond for 10 years and we'll check and clean it annually.

Watch service

Our specialists will help you keep your watch in pristine condition and carry out repairs. We can also change your watch strap and your battery.

Engraving

Add the personal touch and have jewellery or a gift engraved.

Ring sizing

We'll help you buy the correct ring size.

Jewellery cleaning

Keep your jewellery and your watches looking as good as new with our jewellery cleaning range and our free jewellery cleaning service.

Jewellery insurance

Our insurance policy will give you peace of mind that your precious purchase is protected.

Valuation service

Have your jewellery or watches valued by our independent valuers for insurance, probate purposes or simply to find out what they are worth.

Insurance replacements

We offer free consultations and estimates for insurance replacements and we're authorised to supply replacement items direct to policy holders.

Contact Customer Service

You can contact us online. We aim to respond within one working day. Alternatively, telephone us on 0845 602 1112*. If your enquiry is order-related, please have your order number and postcode ready.

Customer Service opening hours:
9am - 6pm Monday to Friday
9am - 5pm Saturday
Closed on Bank Holidays

*Calls charged at local rate. May be recorded.

Find your local Ernest Jones store

Ernest Jones has over 190 stores nationwide. For advice on making your special purchase, ask our experienced staff at your local Ernest Jones store.