customer services

Diamond service

There is no greater expession of your love than giving a diamond and that's why we take great care to ensure that the diamond you choose is just right for you.

Our staff are passionate about what they do and will help you by explaning the 4 Cs – colour, clarity, carat and cut – and showing you a variety of exquisite diamonds. Or visit our diamond buyer's guide for everything you need to know about choosing the right diamond jewellery.

We also offer the following Diamond services:

LifeTime Diamond Guarantee

The Ernest Jones Lifetime Diamond Guarantee is our promise to you that we will do everything to ensure your diamond always expresses that wonderful moment in your life, for you to cherish forever.

Occasionally we will use "minimums" to describe the specification of a particular diamond. Where we do so, that diamond’s specification may exceed and improve upon the information listed, but will not fall below it. For example, a diamond listed with colour minimum "H" may be a "G", but not an "I". We ensure this through the application of an independently audited sorting and checking procedure, led by qualified diamond graders.

Our cleaning promise

We give you a lifetime promise to clean and inspect annually your diamond engagement ring at any Ernest Jones store. Please bring along your Diamond Privilege Card.

Jewellery cleaning range

Keep your diamond looking as good as the day you bought it with the Ernest Jones jewelery cleaning range – an all-in-one solution to cleaning protecting and storing your jewellery and watches.

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