customer services

Jewellery restoration

We use the finest technicians available and the latest state of the art equipment to return your treasured items to pristine conditions. Our technicians draw upon vast knowledge and experience to offer a variety of services.

Our Services

  • Repair and restoration
  • Jewellery Care Collection
  • Cleaning
  • Polishing and re-plating
  • Engraving
  • Pearl stringing
  • 12 month guarantee - your statutory rights are not affected.

Simply take your item to your nearest Ernest Jones branch, and our staff will give you a verbal estimate and an approximation of when the repair will be complete.

Caring for your Gold

If possible, remove gold jewellery before washing up, bathing or showering, as soap can cause gold to appear dull. To protect gold from scratching always separate items when storing. White gold items are usually enhanced with rhodium plating, creating a highly reflective white surface. Over time, this surface may become dull, which is perfectly normal. We will re-rhodium plate any white gold jewellery purchased from any of our stores free of charge within 12 months, as long as you have proof of purchase.

Caring for your Silver

Over time sterling silver oxidises leaving it looking tarnished. However, you can ensure your silver retains its stunning appearance with proper care and attention. Keeping silver wrapped in a soft material avoids contact with air and will reduce oxidisation. To protect silver from scratching always separate items when storing.

Caring for your Gemstones

After wearing your gemstones, wipe them with a soft damp cloth and store in a soft bag or lined box. Avoid exposing your gemstones to harsh chemicals including chlorine or detergents as they may erode the gems and cause dulling.

Caring for your Diamonds

Clean diamonds shine the brightest, as they allow the maximum amount of light to enter the diamond resulting in breathtaking brilliance. Cosmetics, cooking grease, soap and even natural skin oils can all dull diamonds so it is important to get them cleaned regularly.

Avoid wearing your diamonds when doing heavy work, as even a material as hard and tough as diamond can be damaged by a heavy blow. Diamonds can also damage each other when stored together, so it is important to keep them separate from each other as well as your other jewellery. Also, avoid your diamonds coming into contact with chlorine bleach, as it can damage the mounting.

Our diamond guarantee means that we will clean and annually inspect your diamond ring for ten years.

Ask one of our store associates for more information.

Caring for your Platinum

Platinum is a Noble metal and ours consists of 95% pure platinum and 5% other elements. These are added to the purest of Platinum to enable improved designs and appearances which make the final product more attractive.

This is especially true for delicate diamond set rings and highly polished wedding bands. Like all precious metals, platinum scratches and dents when it comes into contact with harder elements. It is recommended that your platinum ring is not worn when carrying out heavy chores, sports and other activities where it may come into contact with hard surfaces.

However, the scratches and dents that occur are merely a displacement of the metal and none of its volume is lost.

Even though daily wear may leave an impression on the surface over a period of time it creates a natural patina over the outer surface that does not impair the quality of the item. In more severe instances where the jewellery is accidentally knocked heavy marks can be removed through the polishing process.

Caring for your Cultured Pearls

It is important that your cultured pearls are given extra special care to ensure their beauty as they are softer than other gemstones and precious metals. It is best to put on your pearls as a finishing touch to your outfit, after you have applied perfume, hairspray and other cosmetic products.

Pearls should be stored in a soft bag or lined box, and restrung once a year if worn regularly.

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