Wedding Ring FAQ's

Wedding Rings - frequently asked questions

How do I choose the right ring size?

Use our ring size chart if you are unsure of your ring size. It's easy to use and comes with full instructions so that you can order your rings with confidence.

If you need any further help on deciding the correct ring size come into your nearest Ernest Jones store and we will help you find a beautiful wedding ring with a perfect fit. Or alternatively you can order one of our ring sizers.

How much should I spend on a wedding ring?

There are no rules about how much to spend on your wedding ring. The price will be dictated by the carat, metal and size of your ring. Take your time and make sure that you choose a ring that suits you. Ernest Jones has a wide range of beautiful wedding rings that will suit your budget.

How do I find out my partners ring size?

The easiest way is to take her to a jeweller and ask them to tell you, however this might spoil the surprise. If you want to be more discreet, you could download a ring size chart and borrow one of her rings, preferably one she wears on the fourth finger of her hand and compare it to the ring sizer. Alternatively you could take the borrowed ring to a jeweller to be measured. Whatever you do, remember to take the ring back before she notices that it is missing.

How do I pick the right ring for my partner?

Getting the right engagement ring is very important and very nerve wracking. Make sure that you do your homework and look at her jewellery to see what she likes. Look at which metals she favours, white gold, yellow gold or platinum and try to notice what styles and stones she has. Lots of diamonds or lots of pearls? Is it big and colourful, or small and minimalist? Her jewellery collection will hold a lot of secrets that will help you to develop a picture of which ring she might like. If her taste is big and bold, then perhaps a dazzling cluster ring. If her taste is more refined a high carat solitaire will be the right choice.

What if the ring doesn't fit?

Don't worry. If you bought it from Ernest Jones we will exchange or refund it within 30 days.

Can I design my own ring?

Yes, of course. Using our Atelier service, available in store, you can design your own unique engagement and wedding rings to your own specifications with the help of our experienced jewellery designers.

Where can I buy a certified diamond?

At Ernest Jones we have a great collection of certificated diamonds including the world famous Leo® Diamond.

What if my girlfriend doesn't like the ring I bought?

Don't worry. If you bought it from Ernest Jones we will exchange or refund it within 30 days.

What is the difference between white and yellow gold?

Yellow gold and white gold both contain gold. The difference between the two metals is the other alloys that are used with the gold. White gold uses more white metals as alloys. The white metals used in white gold produces the white colour of white gold.

How do you clean diamond jewellery?

At Ernest Jones we stock a wide range of jewellery cleaning products to help you to keep your precious jewellery as good as new.

Free and easy returns

We want you to be completely thrilled with your purchase, so rest assured you have 30 days to obtain a refund or exchange in any of our stores or by post.