customer services

Delivery information

Delivery options

Please note: Your delivery date is unique to the items in your shopping basket. Please check the estimated delivery date specified in your shopping basket before placing your order.

We always aim to have your items delivered on time.

In exceptional circumstances including adverse weather we may experience delays. Please check your tracking with DX or Royal Mail to be kept updated upon any changes in your delivery.

Please allow additional time for deliveries to Channels Islands, Isle of Man, Scottish Highlands, Scottish Islands and the Northern Ireland.

Standard delivery

Orders placed on Friday or at the weekend should arrive within 5 working days (excluding Sundays).
Delivery: 9am - 5pm
You will be provided with estimated delivery dates for your order in checkout.

Please note: Delivery lead times are extended over public holidays. Over public holidays, please refer to the estimated delivery dates provided in checkout.

Express day delivery

£5 on orders under £500, FREE on orders over £500.
  • Your order will be sent via DX on a fully trackable service & will need to be signed for.
  • You will be notified when your order is dispatched and provided with a tracking link. Delivery updates will also be sent by text if your mobile phone number is provided.
  • You can expect delivery of your order between 8am to 6pm.
  • Deliveries to Non mainland addresses will take 2 days (Channels Islands, Isle of Man, Eire, Scottish Highlands, Scottish Islands)
  • Our Express Delivery Partner DX, in the morning, will provide you with a 2 hour delivery window if your mobile phone number is provided.
  • We always aim to have your items delivered on time. In exceptional circumstances we may experience delays. Please check your tracking with DX or Royal Mail to be kept updated upon any changes in your delivery
Please note, not all of our items will be available for next day delivery and may arrive within 48 hours , In exceptional circumstances such as adverse weather or network issues we may experience delays.

Free Click and Collect - Free delivery to store

Purchase online and have your order delivered to store for free.

You can have your order sent to any Ernest Jones store in the UK. Unfortunately we cannot deliver to stores in Eire or the Channel Island.

For security purposes, the person who placed the order must collect it from the store and must take along the payment card used to pay for the order, together with the order number. If you ordered a gift for someone else, they cannot collect the order. Your order must be collected from the store within 35 days.

Delivery times vary depending on the store you select. You will be provided with estimated delivery dates for stores near you when you select your delivery option in checkout. In general, your order will be ready for collection between 4 to 8 working days. We will email you when your order has been processed. We will email you again when your order has been despatched and will be ready for collection.

Delivery charges

Our delivery charges are based on the total value of your order.

Delivery option Under £40 Over £100 Over £499
Standard Free Free Free
Express £5.00 £5.00 Free
Delivery to store Free Free Free

Estimated delivery times

At Ernest Jones we do everything we can to ensure that your order arrives when you expect it to. You will be provided with estimated delivery dates for your order in checkout.

Below is a guideline to the delivery lead times for our delivery options.

Order placed Standard
(9am - 5pm)
Express Day
(8am - 6pm)
Before 3pm Monday to Thursday 3-5 days
(excluding Sundays)
Express day
After 3pm Monday to Wednesday 3-5 days
(excluding Sundays)
2 days
After 3pm on Thursday 3-5 days
(excluding Sundays)
Saturday
Before 3pm on Friday 3-5days
(excluding Sundays)
Saturday
After 3pm on Friday 3-5days
(excluding Sundays)
Tuesday
Before 3pm Sunday 3-5days
(excluding Sundays)
Tuesday

Please note: Delivery lead times for all delivery options are extended over public holidays. During public holiday periods, please refer to the estimated delivery dates provided in checkout.

Personalised Items

Personalised jewellery items: For personalised jewellery orders, it can take between 14 to 17 working days to be despatched.

If you choose to have your order engraved, it can take between 3 to 8 days to be despatched. In most cases it won't take this long but please do add an extra 8 working days to the expected delivery lead times shown above to avoid disappointment.

You can track your order at Your account.

Terms and conditions apply