customer services

Cookies policy

What are cookies?

A cookie is a small text file that is stored onto your computer when you visit certain web pages. At ernestjones.co.uk we use cookies to keep track of what you have placed in your basket and make sure we still have your details when you return to the site.

What do cookies do?

For you to get the best of the online shopping and personalised services available on ernestjones.co.uk, your computer, tablet or mobile phone will need to accept cookies. This is because we can only provide you with certain personalised features by using them.

To order products from ernestjones.co.uk you will need to have cookies enabled on your browser – see the section on Managing your Cookies. If you don't enable cookies you will still be able to browse the site and use it for research purposes, you just won't be able to put products in the basket or purchase them. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

What is stored on cookies?

We use encrypted information gathered from cookies to help improve your experience when visiting our website. For example, cookies help us to determine relevant products to show you when you are browsing or help us identify and resolve errors. Back to top

Where do cookies come from?

Most of the cookies on our site come directly from ernestjones.co.uk. However, we also have relationships with authorized, carefully selected and monitored suppliers who may also set cookies during your visit. These cookies will be used for remarketing purposes, which means that we will notify you when you have left our website with goods in your basket which have not been ordered and you will be shown different products and services based on what you appear to be interested in when you are browsing. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

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Why do I need to know about cookies?

We are offering you this information as part of our initiative to comply with recent legislation and to make sure that we are honest and clear about your privacy when using our website. We are also working on a number of other privacy and cookie related improvements to our website to ensure that you have the safest and best experience whilst visiting our website.

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Managing your cookies

However, if you would prefer to block or delete cookies from ernestjones.co.uk, or any other site, you can use your internet browser to do this. Every browser is different, so look at the Help menu on your browser, or your mobile phone's manual to see how to reset your cookie preferences.

If cookies are not enabled on your computer your shopping experience will be limited on ernestjones.co.uk. You will be limited to browsing and researching and will not be able to add a product to the Basket or complete a purchase.

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To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

  • For PCs: click on 'Help' at the top of your browser window and select the 'About' option
  • For Macs: with the browser window open, click on the Apple menu and select the 'About' option
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How to check cookies are enabled for PCs

Chrome logo Google Chrome

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'

Internet Explorer logo Microsoft Internet Explorer

  1. Click on 'Tools' at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox logo Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'
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How to check cookies are enabled for Macs

Safari logo Safari on OSX

  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'

All other browsers

We support all the browsers listed above but for all other browsers please consult your documentation or online help files.

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Third-party cookies

You may notice that some cookies are not related to ernestjones.co.uk. When you visit certain pages with embedded content from third parties, you may be sent cookies from these websites. We do not control these cookies so we suggest that you check the third-parties websites for more information about their cookies, cookie policy and how to manage them.

Cookie source What the cookies are used for
IBM Coremetrics Analytics These cookies are used to analyse customer activity and shopping habits to allow us to improve the shopping experience and products that we offer. Data captured includes search engine referral, affiliate referrals, traffic driven by banner ads or other promotions, visitor navigation around the site, popular pages, which items are placed in shopping carts and which are abandoned, conversions and what purchases were made. We may also receive certain technical information, such as the visitor's browser version and operating system.
SessionCam We also use the SessionCam web site recording service. SessionCam is a product that has been developed by www.servicetick.com.SessionCam may record mouse clicks, mouse movements, page scrolling, touch interactions on touch devices and any text keyed into website forms. The information collected does not include bank details or any sensitive information and it is for internal use only. Information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
Monetate This allows us to see what products customers are interested in, or have purchased so that we can show them similar products when they browse our website.
Monetate From time to time we will test different versions of our website to improve the user experience. This cookie ensures that a customer sees the same version of the website each time they visit.
Google Adwords These cookies are used to analyse the performance of online advertising.
Rakuten
Linkshare
SalesCycle
Measuring sales for third party vendors. These cookies allow us to track the sales made through 3rd party vendors who may offer you deals or cashback.
Signet Cookies These cookies remember a reference to your shopping basket so that you can leave and come back again and the items you had in your basket will still be there. They also control how often you see pop, help us to tell how often you visit the site, and record your email address so we may remind you about any items you had in your shopping basket which you have not purchased.
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Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (opens in a new window – please note that we can't be responsible for the content of external websites).

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