Customer Service

Payment options

• Credit Options

Payment methods

We accept the following debit and credit cards, if they have been issued in the UK, for payment for online orders:

Your card will be debited when we despatch your order to your selected address or to the Ernest Jones store of your choice.

If you are picking up your order from a store, you will need to go in person and take along payment card you used to pay, as well as your order number. This is for your peace of mind, allowing us to ensure that your details remain secure.

Our stores also accept High Street vouchers, DUET cards and Edge. Unfortunately Edge can not be accepted in Channel Island or Isle of Man stores.

Gift cards

If you have received one of our gift cards you can use it to make full or part payments on items online or in any Ernest Jones store. Your gift card(s) maybe used along with other payment methods. You can use up to 2 gift cards and/or insurance replacement cards combined per order.

Find out more about gift cards

Insurance Replacement Card

If you have received an insurance replacement card you can use it to make full or part payments. It can be used for purchases at ernestjones.co.uk, hsamuel.co.uk or in any Ernest Jones, H.Samuel or Leslie Davies store in the UK. Your insurance replacement card may be used along with other payment methods. You can use up to 2 insurance replacement cards and/or gift cards combined per order.

Find out more about insurance replacement cards

Credit Options

There's a smarter way to pay

Take advantage of our EJ Finance Credit options. Choose from…

• 6 Months Interest Free Credit
• 9 Months Interest Free Credit
• 12 Months Interest Free Credit
• 24 Months Interest Free Credit
• 36 Months Interest Free Credit

Explore our range of credit options and see which one is suitable for you. If you require further information, visit your local Ernest Jones store.

Interest-Free Credit*

Treat yourself or give the gift they''ll remember forever using our Interest Free Credit…

• Equal monthly payments
• No interest charges
• No early settlement charges
• Simply pay a small deposit upfront

An example of what you would pay for a £1,200 diamond ring on 12 Months Interest Free Credit:

• Purchase Price: £1,200
• Deposit: £120
• Credit Amount: £1,080
• 12 Monthly Payments of: £90
• Total Amount Payable (inc deposit): £1,200

An example of what you would pay for a £3,600 watch on 36 Months Interest Free Credit:

• Purchase Price: £3,600
• Deposit: £720
• Credit Amount: £2,880
• 36 Monthly Payments of: £80
• Total Amount Payable (inc deposit): £3,600

An example of what you would pay for a £500 diamond pendant on 9 Months Interest Free Credit:

Representative Example
Representative 0% APR
Interest Rate (fixed):	0% p.a
Purchase Price (min £199):	£500
Deposit (min 10%):	£50
Credit Amount:	£450
Duration of Agreement:	9 months
9 Monthly Payments of:	£50
Total Amount Payable:	£500

*Terms and conditions apply, ask in store for details. Credit, subject to age and status is provided by Santander Cards UK Limited. Registered office: 2 Triton Square, Regent's Place, London. NW1 3AN. Registered in England and Wales. Registered number 1456283. Ernest Jones Limited acts as a credit intermediary and only offers credit products for Santander Cards UK Limited. Registered office: 15 Golden Square, London, W1F 9JG. Registered in England and Wales. Registered number 3768966.

Minimum spend of £199 and min deposit of 10% required for Interest Free Credit over 6, 9 and 12 months.

Minimum spend of £999 and min deposit of 20% required for Interest Free Credit over 24 and 36 months.

Verified by Visa and MasterCard® SecureCode^TM

Once you have registered your card and created your password, you can use this with any future Ernest Jones online purchase. However, you can choose not to use it.

Please note that orders will only be despatched once we have authorisation from your card issuer. We are not liable for any delay or non-delivery that arises as a result of authorisation problems.

Pricing

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Delivery and gift packaging charges will be added to the total, as appropriate.

Voucher codes

What is a voucher code?

A voucher code allows you to take advantage of special discounts and offers. Voucher codes are issued by email, in-store, by post, in magazines, newspapers and though other promotional literature.

Where can I redeem my voucher code?

Voucher codes that have been issued by email can only be redeemed at ernestjones.co.uk.

Voucher codes that have been issued by an Ernest Jones store or by post can usually be redeemed at ernestjones.co.uk or in any Ernest Jones store but please refer to the terms and conditions of the offer.

To find out where other voucher codes can be redeemed, please refer to the terms and conditions of the offer.

How do I use my voucher code online?

When you have qualifying items in your shopping basket, simply enter the voucher code in the 'Complimentary voucher code' field and click on 'Apply'. The discount or offer will automatically be applied to your shopping basket.

If you have applied your voucher code but decide to continue shopping or edit your order before paying, the code will remain in your basket. You will not need to enter it again when you proceed through checkout.

If you have applied your voucher code but decide to exit the website before proceeding through checkout, the code will be removed from your basket. You will have to re-enter it when you visit our website again.

I have entered my voucher code but the discount/offer has not been applied

If the discount or offer has not been applied, a message telling you why will be displayed at the top of your shopping basket. Here are the main reasons why the discount or offer may not have been applied.

1. Your order does not qualify
   Please check that the items in your basket meet the offer criteria by referring to the terms and conditions. For example, most voucher codes are only valid on full price items and exclude certain brands.
2. Your voucher code is not valid
   You may have mis-typed the code we provided you with. Please check and try again.
3. Your voucher code has already been used
   Voucher codes can only be used once so make sure that you have not previously redeemed your code.
4. The voucher code you used is not yet active or has expired
   Voucher codes are valid for a certain period only and must be presented within that time. Please refer to the terms and conditions of the offer to check that the offer has started or that it has not ended.

Voucher code terms and conditions

Voucher codes can only be used once. Voucher codes offering a discount cannot be used for the purchase of gift cards, repairs, cleaning products, accessories, warranties or insurance replacements and may exclude certain brands. Voucher codes offering a discount cannot be used in conjunction with any other promotion, coupon, discount or offer. If an order or part of an order is cancelled, the voucher code will become invalid. Voucher codes have a valid period during which they must be presented.

For full terms and conditions, please refer to the terms and conditions of the offer.