Ernest Jones Store Closure FAQ's

The safety and wellbeing of our customers has been at the forefront of our minds during these challenging times. If you have any questions regarding the recent store closures, we have the answers for you.

If you find that any of your questions are not answered below, then please visit our customer service page for contact information.


Q: Are there any Ernest Jones stores open?

A: Following the recent announcements from the UK government, all Ernest Jones stores have been temporarily closed. We will be sure to update all our valued customers on any changes to this in a timely fashion when such information becomes available.


Q: Can I use click and collect from my local store?

A: Unfortunately, we are not able to support a click and collect service at this time however, you can still make orders for home delivery. To find out more, visit our Delivery Information page.


Q: Can I reserve an item and pick it up from store at a later date?

A: Regrettably, item reservations will not be possible at this time.


Q: Can I have my jewellery cleaned in store?

A: Our jewellery cleaning services will not be available during the store closures however, you can find more information about the service on our Jewellery Cleaning service page should you wish to explore it at a later date.


Q: Can you repair my jewellery?

A: Sadly, our jewellery repair service will not be available during the unforeseen circumstances of the nationwide temporary store closure.


Q: My watch is broken, what do I do?

A: We cannot currently offer assistance with broken watches. If you find your watch to be broken, then store it in a safe place until the store closures come to an end. In the meantime, to find out more about all our repair service, visit our Watch Servicing page.


Q: I have a repair at my local Ernest Jones, how can I get an update on its progress?

A: You can contact our customer services team to get an update on any outstanding repair items.


Q: When will Ernest Jones stores reopen?

A: The health and wellbeing of our staff and customer is of the upmost importance. As such, our stores will only be reopened when it is safe to do so. Regrettably, at this time we cannot give an exact timescale for when stores will reopen.


Q: What is the returns policy as the stores are closed?

A: We understand that returning an item in store is not possible at this time, so we have relaxed our returns policy so that you can return an item from 30 days after stores re-open.


Q: Are online orders still being delivered?

A: Yes, We are working with the latest government advice on social distancing and the number of operators working at the same time. Due to this, it may be that our orders are dispatched slightly later than usual whilst we work towards the latest government advice.

A: Next day delivery can now take up to 2-3days for delivery


Other queries or questions

If you have any further questions or would like any more information, please visit our Customer Services page to submit an online enquiry. Alternatively, you can contact us via phone on 0800 458 1066* (option 1).

We put your safety first and will endeavour to keep you as up to date as possible on any new developments. Follow us on Twitter, Facebook and Instagram for any breaking announcements.

*Calls to this phone number are free of charge and may be recorded for training purposes