ERNEST JONES FAQ's

Established 70 years ago, Ernest Jones is one of Britain's finest purveyors of diamond jewellery and watches. Got questions when it comes to any of our services, products, or stores? We answer all in our frequently asked questions. If you find that any of your questions are not answered below, then please visit our customer service page for contact information.

Below you can find the answers to our frequently asked questions regarding the re-opening of our stores. However, if you find that any of your questions are not answered below, then please visit our customer service page for contact information.

Temporary store closure FAQs

Q: Who owns Ernest Jones?

A: UK based watch and jewellery retailer Ernest Jones was initially founded in 1949. Specialising in all things luxury, whether that be diamonds, jewellery, or Swiss-made watches, the brand is now owned by Signet Jewelers Group and has over 100 stores across the UK.

Q: Where is my nearest Ernest Jones store? A: With over 100 stores across the UK, there are likely several stores a stone’s throw away. To find the nearest store to you, our handy store locator is here to help. Looking to shop from home? Explore our entire range on the official Ernest Jones online store today local store

Q: What time does Ernest Jones open?

A: The opening time of our stores can vary from location to location however, most stores usually open between 08:30 and 09:00 during weekdays, with slightly later opening times on Sundays (typically 10:30). To find out the opening time of your local Ernest Jones, use our store locator tool or get in touch with one of our customer service team members.

Q: What time does Ernest Jones close?

A: The closing times of Ernest Jones stores can vary by location however, most stores usually close between 17:00 and 17:30 during weekdays and at around 16:30 on Sundays. To find out the closing time of your local Ernest Jones, use our store locator tool or get in touch with one of our customer service team members

Q: What delivery company does Ernest Jones use?

A: If you’re utilising our express delivery service, our partner DX delivery will facilitate the delivery of your item. For non-express delivery, all items are delivered via Royal Mail*. To find out more about deliveries with Ernest Jones, visit our delivery information page now.

*Our delivery partners may utilise other third-party partners to complete the delivery of your item however, rest assured that your item is safely and securely packaged by our expert team.


Q: How do I use Signet vouchers at Ernest Jones?

A: If you have purchased an Ernest Jones gift card you can use your voucher in any official Ernest Jones store or use your voucher when shopping online.If you have ordered or received a Signet multi-fascia corporate voucher, these can be spent at any Ernest Jones store within the UK however, they cannot be redeemed online.

Q:What does Ernest Jones gift wrap look like?

A: We've created a beautiful range of gift packaging for that extra wow factor. For just £3 your brand-new personal purchase or gift item will come wrapped to the highest standard. Gift packaging is also only charged once per order, regardless of how many items are in that order. To find out more about our gift-wrapping service, head over to the gift options page of our customer services hub.

Q:Does Ernest Jones offer interest-free credit?

A: Looking to spread the cost of your purchase? You can now enjoy interest-free credit on qualifying orders with Ernest Jones. Visit our credit and payments page.

If you require more information about interest-free credit purchases with Ernest Jones.

OTHER QUERIES OR QUESTIONS

If you have any further questions or would like any more information, please visit our Customer Services page to submit an online enquiry. Alternatively, you can contact us via phone on 0800 458 1066* (option 1).

Customer Service
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