customer services

Terms & Conditions

Using our Website and Buying Goods Online

PRICE PROMOTIONS AND OFFERS - Terms & Conditions

Terms & Conditions of Use of the Website

Welcome to the Ernest Jones Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.

Please note that any purchases you make on this Website will be governed by our Terms & Conditions for Buying Goods Online.

Please also read our Privacy Policy for details about applicable data protection regulation and how we use the personal information you give us through this Website.

You can print out any page from this Website, including any of its terms and conditions, by selecting Print from the File menu of your internet browser.

Definitions

"We" and "us" means Signet Trading Limited, a company incorporated and registered in England and Wales with company number 3768979 and registered address Imperial Place 3, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN. Ernest Jones is a trading name of Signet Trading Limited.

"Website" means the website at www.ernestjones.co.uk.

"You" means the person using the Website whether as a guest or as a registered user.

The Website is intended for UK users only. Signet Trading Ltd operates this Website. You can find further details about us under the Company Information section.

The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

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Website content

All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

  1. copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;
  2. download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;
  3. utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or
  4. create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it.

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Your obligations

You will not:

  1. use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;
  2. upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
  3. use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
  4. create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter. You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);
  5. frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates') names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or
  6. attempt any unauthorised access to any part or component of the Website.

You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.

We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

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User generated content

Any information you submit to the Website, whether by way of comments, ratings, reviews any chat room function or otherwise, will not be treated confidentially and you acknowledge that such content shall be submitted strictly in accordance with our User Content Terms of Use.

Whilst we make every effort to monitor any contents uploaded by users on our Website, such content will often reflect a user's opinion and we will not be responsible or liable to you for the content or accuracy of any materials posted by any other user on our Website.

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Terms and Conditions for Ernest Jones Ratings and Reviews Prize Draw

    Products ratings and reviews (referred to below together as a "review") published on the Ernest Jones website via the platform provided by Ernest Jones will be automatically entered into a monthly prize draw in accordance with the conditions set out below. The Promoter of the prize draw is Signet Trading Limited.

    In order to be eligible for entry in the reviews prize draw, each review must adhere to the User Content Terms of Use. Publication of users' reviews on the Ernest Jones website is subject to moderation. Reviews posted in breach of the User Content Terms of Use will be rejected and will not be entered in the reviews prize draw. Only approved and published reviews will be deemed valid entries into the prize draw.

    You may enter as many reviews as you wish in any given month however reviews published in previous months will not count towards subsequent months' prize draws.

    In order to be able to submit a review, you will need to have a customer account on Ernest Jones' website.

    The reviews prize draw will take place on a monthly basis and the winning review will be selected from reviews published between the first and last day (inclusive) of the immediately preceding calendar month. Ernest Jones will use its best efforts to complete the draw within 14 days from the end of each calendar month for reviews published the immediately preceding calendar month. The winner will be drawn at random from all the published reviews submitted between the first and last day of the immediately preceding calendar month.

    This competition is open to all residents of the UK except for employees and their households and agencies of Signet Trading Ltd.

    Comments, ratings and reviews on reviews made by other users do not qualify for entry into the prize draw.

    No trade, third party or consumer group applicants will be accepted. Automated or bulk submissions will not be accepted.

    There will be one prize winner per calendar month.

    The winner will be notified by the email registered with their Ernest Jones account within 28 days of the date of the draw. It is the winner's responsibility to ensure that the email address held on their account is correct.

    Should the winner's contact details be incorrect or if the winner does not claim their prize by responding to the notification of win email within one month from the date of such email, the prize will be forfeited and an alternative winner drawn. Prizes will be sent by registered delivery at the address supplied by the winner when responding to the notification of win email.

    The prize is as follows: An Ernest Jones gift card to the value of £200. Use of the gift card is subject to Ernest Jones gift cards Terms and Conditions.

    The prize is subject to availability, non transferable and there is no cash alternative. All other expenses are the responsibility of the winner.

    Entry implies acceptance of the rules as final and legally binding. The judge's decision is final and no correspondence shall be entered into.

    The Promoter reserves the right to amend these terms and conditions and to amend or withdraw the promotion as necessary due to circumstances beyond its control. The Promoter does not make any commitment as to the period of time during which such monthly prize draw will be running and shall be entitled to stop or discontinue this prize draw at any time in the future.

    You can receive the name of the winner, which will be available from date of the draw, by sending a stamped addressed envelope to: Reviews prize draw, Ernest Jones, (Signet Trading Ltd.) Multichannel Department, Imperial Place 3, Maxwell Road, Borehamwood WD6 1JN.

    These Prize Draw Terms and Conditions are governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

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Our liability to you

While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

The Website is provided, on an "as is" and "as and when available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to customer.services@ernestjones.co.uk and we will attempt to correct the fault as soon as we reasonably can.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

  • loss, damage, death or personal injury resulting from our negligence;
  • fraud or fraudulent misrepresentations;
  • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

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Authorised Breitling dealer

Ernest Jones is an authorised Breitling dealer. All designs representations, images, photographs, texts, graphics, logos, symbols, names, references to the products and any related Breitling content on the Ernest Jones Website belonging to Breitling are protected by copyrights, author's right, trademark or design rights and other rights of Breitling.

If you have any questions regarding Breitling products please call us on 0870 9010973.

Links and third party e-commerce

The Website may contain links to other websites; these external websites are not under our control. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.

If you use our Website to deal with a third party (for example to enter a competition), it is up to you to read and comply with the Terms & Conditions and Privacy Policies of such third parties.

Please also see our Privacy Policy for more details of how we use your information.

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Suspension or termination of the Website or services

We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:

  • there is a change in the law that limits our ability to provide the Website;
  • an event beyond our control stops us providing the Website (eg: technical difficulties).

Changes to Terms & Conditions of Use of this Website

We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the Website.

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General

These Terms & Conditions of Use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.

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User Content Terms of Use

These User Content Terms of Use govern your conduct associated with the customer ratings and review and the customer stories you may post or upload on our Website. To the extent there is any conflict between our Privacy Policy and these User Content Terms of Use, these User Content Terms of Use shall take precedence.

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Your obligations when posting or uploading content

By submitting any content to us, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights in that content or that you have permission from the owner and you have obtained the informed consent of any subjects of the images and that any subjects featured in any such images are at least 18 years of age at the time such material was created;
  • all "moral rights" that you may have in such content has been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 18 years old;
  • use of the content you supply does not violate these User Content Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statutes, ordinates or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, of a sexual nature, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration;
  • that includes any information that references other websites, addresses, email addresses; contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to compensate and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers, including, but not limited to, Bizarre Voice, Inc) harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorney's fees, arising out of a breach of your representations and warranties set out above or your violation of any law or the rights of a third party.

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How we may use any content you submit

For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technologies throughout the world (whether in whole or in part, and whether cropped, adapted, altered or otherwise manipulated) without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete (without notice) any content on our Website that we deem, in our sole discretion, to violate the content guidelines or any other provisions of these User Content Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within 2-4 business days from submission. However, we reserve the right to remove or to refuse to post any submission for any reason.

You acknowledge that you are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

How we may use your details

By submitting your email address in connection with your rating and review or your stories, you agree that we, and any third party service providers, may use your email address to contact you about the status of your review and for other administrative purposes.

We may be required to disclose and shall disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

Checkout Assistant Service

When you use our online stores, details of any products that you seek to purchase and your email address may be collected as you fill in the Checkout form. If you do not complete your purchase we may contact you using these details to offer our assistance (in case, for instance, you were experiencing technical difficulties) and allow you to finalise your purchase.

You can choose to stop receiving our Checkout Assistance emails at any time by following the link at the bottom of each assistance email.

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PRICE PROMOTIONS AND OFFERS - Terms & Conditions

These terms and conditions apply to price promotions and offers by Ernest Jones. Unless otherwise indicated, all offers are available in store and online.

The following provisions apply to all price promotions and offers:

Signet Trading Limited, trading as Ernest Jones, reserves the right to amend promotion terms and conditions or withdraw any promotion or offer as necessary, due to circumstances beyond its reasonable control.

The relevant promotion terms, together with our applicable terms and conditions of sale for online purchases, shall apply to all purchases made under a promotion or offer.

If you return an item under our returns policy in relation to which you received a free gift, you must return both the item you paid for and the free gift. Unwanted free gifts are not eligible for exchange, refund or cash equivalent. Free gift offers are valid while stocks last.

Where an offer mentions that an item is reduced in price, any discount will be calculated at checkout before any postage or packaging charges are applied, unless otherwise stated.

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The following provisions apply to the named promotions only:

ONGOING PROMOTIONS
EMAIL WELCOME OFFER DISCOUNT CODE
  • Each code is unique and is valid for two months from date of issue.
  • The discount code can only be redeemed once, online, and is subject to availability.
  • The code cannot be used in conjunction with any other promotion, coupon, discount or offers.
  • The code cannot be used on purchases of the following brands: Cartier, Omega, TAG Heuer, Breitling, Bremont, Zenith, Tudor, Chanel, Gucci, Chopard, Apple and Michael Kors Access.
  • The code cannot be used for the purchase of gift cards, repairs, cleaning products or interest free credit.
  • Discount will be applied at basket stage.
  • This offer cannot be used in conjunction with any other promotion, coupon or discount.
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    TEMPORARY PROMOTIONS
    Tissot Competition
  • Promoter is Signet Trading Limited, trading as Ernest Jones, Imperial Place 3, Maxwell Road, Borehamwood, WD6 1JN. Registered in England and Wales, company number 03768979. All rights reserved. Terms and conditions apply.
  • Entrants must not be employees of Signet Trading Limited or members of employees families.
  • There is one watch Tissot Exclusive Visodate Automatic Steel Bracelet Watch (Value: £450).
  • Prize draw is open to all customers online at ernestjones.co.uk, between 10/12/18 - 07/01/19.
  • Only one entry per person is allowed.
  • Duplicate entries will be deleted.
  • Incomplete entries, copy entries or bulk entries will not be eligible for the prize draw.
  • Signet Trading Limited reserves the right to amend these terms and conditions or withdraw the offer as necessary due to circumstances beyond their control.
  • All data collected will be processed in accordance with Signet's privacy policy available at www.ernestjones.co.uk/privacy-policy or on request.
  • The winner will be contacted on or around 14/01/2019.
  • For details of the winner please email marketing.services@signetjewelers.com within 3 months after the end of the promotion.
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    Fashion Watch Event – up to 20% off selected watches
  • This offer is available from Wednesday 28th November to Monday 24th December inclusive.
  • Receive up to 20% off selected watches.
  • This offer will automatically be applied at the basket stage.
  • Offer available online and in store.
  • This offer cannot be used in conjunction with any other promotions, coupons or discount offers, unless otherwise stated.
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    Diamond Jewellery Event – 20% off ALL diamond jewellery
  • This offer is available from Thursday 6th December to Wednesday 19th December inclusive.
  • Receive 20% off all diamond jewellery.
  • This offer is valid on full and reduced price diamond jewellery.
  • This offer will automatically be applied at the basket stage.
  • The offer is valid in store and online.
  • This offer cannot be used on purchases of watches.
  • This offer cannot be used in conjunction with any other promotions, coupons or discount offers, unless otherwise stated.
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    Free Chamilia Jewellery Box
  • Offer available from Saturday 1st December to Monday 24th December 2018 inclusive
  • Spend £100 or more on Chamilia products in a single transaction and receive a FREE Chamilia Touch of Blush jewellery box,
  • This offer is subject to availability and until stocks last. .
  • Offer available online and in store.
  • When purchasing online, the gift item will be automatically added to your basket once you’re eligible.
  • This offer cannot be used in conjunction with any other promotions, coupons or discount offers, unless otherwise stated.
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    Free Links of London Necklace
  • Offer available from Tuesday 27th November 2018 inclusive until stocks last.
  • Spend £225 or more on Links of London products and receive a free necklace.
  • The gift item will be automatically added to your basket once you’re eligible.
  • Offer available online and in store.
  • This offer cannot be used in conjunction with any other promotion, coupon or discount, unless otherwise stated.
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    Spend £100 or more, and receive £50 off selected full price items for your next purchase over £150.
  • This offer is available between Monday 22nd October and Monday 24th December 2018 inclusive.
  • Spend £100 or more, and receive £50 off selected full price items for your next purchase over £150.
  • Voucher redeemable between Wednesday 16th January and Sunday 31st March 2019 inclusive.
  • The voucher code can only be redeemed once per transaction either online at ernestjones.co.uk or in-store.
  • This offer cannot be used in conjunction with any other promotion, coupon or discount.
  • The voucher cannot be used on purchases of the following brands: Cartier, Chanel, Breitling, Jaeger LeCoultre, Omega, TAG Heuer, Bremont, Zenith, Chopard, Tudor, Gucci, Apple or Michael Kors Access.
  • This offer cannot be used in conjunction with any other promotion, coupon or discount, unless otherwise stated.
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    10% off Wedding Rings Voucher Code
  • The voucher code entitles customers to 10% off their next purchase of Wedding Rings only, as defined by Ernest Jones.
  • Voucher codes are issued when the customer has purchased any Engagement Ring, as defined by Ernest Jones.
  • The voucher code is valid for 12 months from the date of purchase of an Engagement Ring.
  • The code is valid online only. To redeem please enter your voucher code at basket stage.
  • The 10% off discount will be applied at the time of purchase.
  • Only one voucher is valid per transaction.
  • This voucher cannot be used in conjunction with any other coupon or voucher.
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    Spend £150 or more and get £50 off with voucher code
  • This offer is available between Friday 23rd November and Tuesday 27th November inclusive.
  • Spend £100 or more, and receive £50 off selected items for your next purchase over £150.
  • Voucher redeemable between Wednesday 28th November and Tuesday 4th December 2018 inclusive.
  • The voucher code can only be redeemed once per transaction either online at ernestjones.co.uk or in-store.
  • To redeem, please enter your unique voucher code at basket stage online, or present to staff when paying in-store.
  • The voucher cannot be used for the purchase of gift cards, delivery charges, repairs, interest free credit or cleaning products.
  • The voucher cannot be used on purchases of the following brands: Cartier, Chanel, Breitling, Jaeger LeCoultre, Omega, TAG Heuer, Bremont, Zenith, Chopard, Tudor, Apple or Michael Kors Access.
  • This offer cannot be used in conjunction with any other promotion, coupon or discount, unless otherwise stated.
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    20% off 2 selected full price platinum, palladium or 18ct gold wedding rings
  • 20% off 2 selected full price platinum, palladium or 18ct gold wedding rings.
  • Offer available between Thursday 29th May 2018 - Monday 24th December 2018 inclusive.
  • 20% saving applies to the total price when you buy 2 selected full price platinum, palladium or 18ct gold wedding rings in a single transaction.
  • Offer applicable to full price wedding rings as defined by Ernest Jones only.
  • This offer cannot be used in conjunction with any other promotion, coupon or discount.
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    Buy one, get one half price on Chamilia
  • Half-price discount applies to the lowest priced item when two or more Chamilia products are purchased.
  • This offer will automatically be applied at the basket stage.
  • The offer is valid in store and online.
  • This offer cannot be used in conjunction with any other promotions, coupons or discount offers, unless otherwise stated.
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    Spend £40 or more on Chamilia products and receive a FREE Chamilia Tote Bag
  • Offer available from Thursday 1st November to Friday 30th November 2018 inclusive, or until stocks last.
  • Spend £40 or more on Chamilia products and receive a FREE Chamilia Tote Bag.
  • The gift item will be automatically added to your basket once you’re eligible.
  • Offer available online and in store.
  • This offer cannot be used in conjunction with any other promotions, coupons or discount offers, unless otherwise stated.
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    Buy a wedding ring in store and get 10% off eternity rings and jewellery
  • This voucher is only issued to customers who buy a wedding ring in store between Wednesday 17th May 2017 and Monday 24th December 2018.
  • This voucher can be redeemed between Wednesday 17th May 2017 and Monday 31st December 2018.
  • This voucher entitles customers to 10% off Eternity Rings and Jewellery products in a single transaction, excluding engagement rings, wedding rings, watches and gift cards.
  • This voucher cannot be used for the purchase of gift cards, cleaning products, repairs, or warranty.
  • This offer excludes delivery charges when redeeming online.
  • The voucher is only redeemable once online or in store.
  • This voucher cannot be used with any other coupon or voucher.
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    Terms and Conditions – TAG Heuer Pressure Test at Ernest Jones Merry Hill
    1. By entering this competition, you are deemed to have accepted these terms and conditions (“T&Cs”). The details of the competition form a part of these terms and conditions.
    2. To be entered into the competition, you must complete the TAG Pressure Test in-store at Ernest Jones Merry Hill, between Thursday 6th December 9AM – Monday 10th December 8PM.
    3. You must enter the competition with your own personal details; you may not enter on behalf of anyone else. Should you use a false name or e-mail address, you will be disqualified.
    4. The promotion is open to UK residents only aged 18 years of age or over.
    5. The promotion is NOT open to: TAG Heuer or Signet employees and their immediate families, their agents or anyone else in any way professionally connected with this promotion.
    6. No bulk or third party entries shall be accepted.
    7. TAG Heuer and Signet do not accept responsibility for any entries which fail to be received due to computer error in transit. TAG Heuer and Signet do not accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
    8. Personal data collected by the Promoter from entrants in the administration of this promotion will be stored, managed and used in accordance with all applicable data protection legislation and the Promoter’s privacy policy, available at ernestjones.co.uk/privacy-policy.
    9. TAG Heuer and Signet will make reasonable endeavours to ensure that the prize winner is notified that they have won within 14 days of closing date. The Winner must respond to such notification within 14 days. If the winner does not respond TAG Heuer reserves the right to reallocate the Prize. Any redraw will be undertaken in accordance with these terms and conditions.
    10. There are 5 pairs of tickets to 5 Premier League games available to win during the Pressure Test event at Ernest Jones Merry Hill, from 6th December 9AM – 10th December 8PM. Each winner will be allocated 1 pair of Premier League tickets within the 2018/19 season (the “Prize”). There will be one winner per day of activation. The winner will be the person that is at the top of the leader board on the Pressure Test at the close of store every day during the promotion. The “leader board” is the screen behind the hot seat of the Pressure Test structure, the screen automatically displays the name of the person that has answered the most questions correctly on the subject of the Premier League, in the fastest amount of time. In the event of two participants achieving the same score and same response time, on the same day, the winner will be selected in a prize draw.
    11. The winner and his/her guest as applicable agree to comply with the terms and conditions applicable to the issue and use of tickets from time to time and all applicable regulations relating to access to the stadium (the “Stadium”), including but not limited to the ground regulations (together the “Terms and Conditions of Entry”). The Terms and Conditions of Entry are available from the issuing club (the “Club”).
    12. TAG Heuer will make all reasonable efforts to secure tickets to a match of the team of the choice of each winner, however specific matches are in no way guaranteed.
    13. Other than as set out in the Terms and Conditions of Entry, you may not transfer or sell Tickets to anybody. The Prize is only redeemable by the named winner. The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006.
    14. The Tickets shall remain at all times the property of the issuing Club.
    15. If the Tickets are obtained or used in breach of the Terms and Conditions of Entry, they will be automatically void and the Club will have the right to refuse entry to the bearer or, if already in the Stadium, to eject the bearer, in either case without refund.
    16. Except mobile phones used for personal and private use only, you may not bring into (or use within) the Stadium any equipment that is capable of recording or transmitting any audio, visual or audio-visual material or any information or data in relation to a match or any aspect of it.
    17. TAG Heuer and Signet may pass personal information relating to prize winners to the issuing Club and/or the Premier League for the purposes of monitoring the distribution and use of Tickets and, in the event of a suspected breach of any Terms and Conditions, investigating and taking action against such winners.
    18. If you are the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) you will be refused entry to this promotion and to all Stadiums.
    19. The prizes are exclusively as stated. The Prizes must be taken as stated and unless otherwise specified cannot be deferred or transferred and no cash or other alternatives will be offered.
    20. If a Prize is no longer available due to circumstances beyond TAG Heuer/Signet’s control, a prize of equal or greater value may be provided.
    21. Unless expressly stated to be part of the Prize: (i) travel to and from a game is not included; and (ii) all other incidental costs not expressly stated to constitute a part of the Prize are also not included.
    22. TAG Heuer and Signet cannot guarantee that the Prize will be free from all disruptions, failings and/or errors.
    23. In circumstances within which TAG Heuer/Signet is procuring the Prize rather than providing the Prize itself, neither TAG Heuer or Signet shall not be liable for any act or omission of the Prize provider(s), and you now agree not to hold TAG Heuer or Signet fault for any fault of the Prize provider(s).
    24. Limitations of liability: Insofar as permitted by law, neither TAG Heuer/Signet, its agents or anyone professionally connected to the Promotion, assume any responsibility or liability for:
      • Communications line failure, regardless of cause, with regards to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion;
      • Inaccessibility or unavailability of the internet or the website or any combination thereof; and,
      • Any injury or damage to participants upon delivery of and/or use of their prize.
    25. TAG Heuer and Signet reserve the right to withdraw, change or cancel the promotion at any time. TAG Heuer and Signet’s decision in all matters will be final, and no correspondence will be entered into.
    26. Your details will be used only in relation to the administration of this competition and the delivery of the prize. For Signet’s privacy policy, please visit ernestjones.co.uk.
    27. The Promotor is Signet Trading Limited, trading as Ernest Jones. Registered address: Imperial Place 3, Maxwell Road, Borehamwood, WD6 1JN. Company Number: 03768979.

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