Your Jewelry Consultant is ready to talk!
They will be on video but won't see you.
Make sure to enable your mic if prompted.
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Your Jewelry Expert is ready to meet!
You will both be on video, but you can turn off your camera if you'd like.
Make sure to enable your microphone and video if prompted.
Contact Us
How Can We Help?
You can contact us by:
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Live Chat: Available Monday to Friday 9am-5pm. Whether you need help with a new purchase or have questions regarding an existing order, our agents will be happy to help. You can do this by clicking our live advice icon lower down the page.
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Twitter: @ejoneshelp
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Telephone: 0800 458 1066** (option 1)
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Writing to: Customer Service Department, Ernest Jones, Hunters Road, Hockley, Birmingham B19 1DS
If your enquiry is order-related, please have your order number and postcode ready so that we can deal with it quickly.
Customer service opening hours:
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9am - 5.00pm Monday to Friday
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Closed on weekends and Bank Holidays
**Calls to this phone number are free of charge and may be recorded for training purposes