Free Gift with selected Watches over £500* Find Out More
Price Promise Request
Our Price Match Promise means that if you find any of our jewellery or watches at a lower advertised price elsewhere, we will match the price for you, subject to the below.
- The product is identical to ours in brand, colour, size and model number.
- The price must be the advertised price clearly on the competitor online site.
- The item must be in stock and available for immediate purchase (rather than available to order), with the authorised stockist able to complete delivery within 2-3 days.
Please fill out the form below. The details will be used to help us with your price promise request.
Price Promise Submitted
A representative from our customer service team will aim to respond to your request within 24 to 48 hours.
Price Match Promise Terms & Conditions
The Ernest Jones Price Match Promise is available on branded jewellery and timepieces. It is not available on other jewellery and gifts.
The Ernest Jones Price Match Promise products must be identical (i.e. same brand, model, style, colour and finish), not damaged, not pre-owned and sold directly through an authorised stockist in the UK in £GBP (for UK price matching) or in Eire in Euros (for Eire price matching)
Items sold as part of any combination deal, such as buy one get one free, are not valid for the Ernest Jones Price Match Promise
The Ernest Jones Price Match Promise cannot be used in conjunction with any other Ernest Jones promotion, or discount offer.
The Ernest Jones Price Match Promise is for personal use only and is not available to corporate customers. We reserve the right to restrict our Price Match Promise on each item to one per customer.
The Ernest Jones Price Match Promise will not apply if the selected authorised stockist or branch of a stockist is in administration or closing down.
The Ernest Jones Price Match Promise applies to prices on products from other retailers who are authorised stockists. It does not apply to prices on auction-style websites or online platforms such as eBay or Groupon.
The Ernest Jones Price Match Promise cannot be used to match Tax Free Shopping, Duty-Free, or Outlet store prices.