Terms & Conditions

Using Our Website And Buying Goods Online


Terms & Conditions Of Use Of The Website

Welcome to the Ernest Jones Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.

Please note that any purchases you make on this Website will be governed by our Terms & Conditions for Buying Goods Online.

Please also read our Privacy Policy for details about applicable data protection regulation and how we use the personal information you give us through this Website.

You can print out any page from this Website, including any of its terms and conditions, by selecting Print from the File menu of your internet browser.

Definitions

"We" and "us" means Signet Trading Limited, a company incorporated and registered in England and Wales with company number 3768979 and registered address Hunters Road, Hockley, Birmingham B19 1DS. Ernest Jones is a trading name of Signet Trading Limited.

"Website" means the website at www.ernestjones.co.uk.

"You" means the person using the Website whether as a guest or as a registered user.

The Website is intended for UK users only. Signet Trading Ltd operates this Website. You can find further details about us under the Company Information section.

The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

Website Content

All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

  1. copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;
  2. download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;
  3. utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or
  4. create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it.

Your Obligations

You will not:

  1. use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;
  2. upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
  3. use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
  4. create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter. You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);
  5. frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates') names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or
  6. attempt any unauthorised access to any part or component of the Website.

You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.

We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

User Generated Content

Any information you submit to the Website, whether by way of comments, ratings, reviews any chat room function or otherwise, will not be treated confidentially and you acknowledge that such content shall be submitted strictly in accordance with our User Content Terms of Use.

Whilst we make every effort to monitor any contents uploaded by users on our Website, such content will often reflect a user's opinion and we will not be responsible or liable to you for the content or accuracy of any materials posted by any other user on our Website.

Terms And Conditions For Ernest Jones Ratings And Reviews Prize Draw

Products ratings and reviews (referred to below together as a "review") published on the Ernest Jones website via the platform provided by Ernest Jones will be automatically entered into a monthly prize draw in accordance with the conditions set out below. The Promoter of the prize draw is Signet Trading Limited.

In order to be eligible for entry in the reviews prize draw, each review must adhere to the User Content Terms of Use. Publication of users' reviews on the Ernest Jones website is subject to moderation. Reviews posted in breach of the User Content Terms of Use will be rejected and will not be entered in the reviews prize draw. Only approved and published reviews will be deemed valid entries into the prize draw.

You may enter as many reviews as you wish in any given month however reviews published in previous months will not count towards subsequent months' prize draws.

In order to be able to submit a review, you will need to have a customer account on Ernest Jones' website.

The reviews prize draw will take place on a monthly basis and the winning review will be selected from reviews published between the first and last day (inclusive) of the immediately preceding calendar month. Ernest Jones will use its best efforts to complete the draw within 14 days from the end of each calendar month for reviews published the immediately preceding calendar month. The winner will be drawn at random from all the published reviews submitted between the first and last day of the immediately preceding calendar month.

This competition is open to all residents of the UK except for employees and their households and agencies of Signet Trading Ltd.

Comments, ratings and reviews on reviews made by other users do not qualify for entry into the prize draw.

No trade, third party or consumer group applicants will be accepted. Automated or bulk submissions will not be accepted.

There will be one prize winner per calendar month.

The winner will be notified by the email registered with their Ernest Jones account within 28 days of the date of the draw. It is the winner's responsibility to ensure that the email address held on their account is correct.

Should the winner's contact details be incorrect or if the winner does not claim their prize by responding to the notification of win email within one month from the date of such email, the prize will be forfeited and an alternative winner drawn. Prizes will be sent by registered delivery at the address supplied by the winner when responding to the notification of win email.

The prize is as follows: An Ernest Jones gift card to the value of £200. Use of the gift card is subject to Ernest Jones gift cards Terms and Conditions.

The prize is subject to availability, non transferable and there is no cash alternative. All other expenses are the responsibility of the winner.

Entry implies acceptance of the rules as final and legally binding. The judge's decision is final and no correspondence shall be entered into.

The Promoter reserves the right to amend these terms and conditions and to amend or withdraw the promotion as necessary due to circumstances beyond its control. The Promoter does not make any commitment as to the period of time during which such monthly prize draw will be running and shall be entitled to stop or discontinue this prize draw at any time in the future.

You can receive the name of the winner, which will be available from date of the draw, by sending a stamped addressed envelope to: Reviews prize draw, Ernest Jones, (Signet Trading Ltd.) Multichannel Department, Hunters Road, Hockley, Birmingham B19 1DS

These Prize Draw Terms and Conditions are governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

    Our Liability To You

    While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

    The Website is provided, on an "as is" and "as and when available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

    We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to customer.services@ernestjones.co.uk and we will attempt to correct the fault as soon as we reasonably can.

    We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.

    We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

    We remain liable however for:

    • loss, damage, death or personal injury resulting from our negligence;
    • fraud or fraudulent misrepresentations;
    • any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

      Links And Third Party E-Commerce

      The Website may contain links to other websites; these external websites are not under our control. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.

      If you use our Website to deal with a third party (for example to enter a competition), it is up to you to read and comply with the Terms & Conditions and Privacy Policies of such third parties.

      Please also see our Privacy Policy for more details of how we use your information.

        Suspension Or Termination Of The Website Or Services

        We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:

        • there is a change in the law that limits our ability to provide the Website;
        • an event beyond our control stops us providing the Website (eg: technical difficulties).

        Changes To Terms & Conditions Of Use Of This Website

        We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the Website.

          Changing delivery address prior to despatch

          Please note the delivery address used when placing an order cannot be changed prior to despatch. The delivery address can only be changed by contacting the courier once the goods have been despatched and you have received your tracking number. Please note that it is not possible to change the delivery address where you have purchased goods under a credit agreement through purchases made with credit, Clearpay or via PayPal.

          Cancelling an order before despatch

          Unfortunately, we’re unable to cancel orders prior to despatch. Therefore, if you change your mind after placing an order, you will need to wait until the goods have been delivered before returning them to us. Details on how to return goods can be found in the “Returning goods after despatch” section below.

          Returning goods after despatch

          Cooling off period

          When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling off period is 30 days (from delivery of the goods to you) which includes any statutory cooling off period. This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 30 days after the day following delivery of the goods.

          Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee: these include Personalised Items, as well as pierced items where their packaging has been opened (please also see our dedicated Personalised Items order section below).

          Please see https://www.ernestjones.co.uk/returns/ for further details on how to return goods by post.

          General

          These Terms & Conditions of Use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

          If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.


            User Content Terms Of Use

            These User Content Terms of Use govern your conduct associated with the customer ratings and review and the customer stories you may post or upload on our Website. To the extent there is any conflict between our Privacy Policy and these User Content Terms of Use, these User Content Terms of Use shall take precedence.

              Your Obligations When Posting Or Uploading Content

              By submitting any content to us, you represent and warrant that:

              • you are the sole author and owner of the intellectual property rights in that content or that you have permission from the owner and you have obtained the informed consent of any subjects of the images and that any subjects featured in any such images are at least 18 years of age at the time such material was created;
              • all "moral rights" that you may have in such content has been voluntarily waived by you;
              • all content that you post is accurate;
              • you are at least 18 years old;
              • use of the content you supply does not violate these User Content Terms of Use and will not cause injury to any person or entity.

              You further agree and warrant that you shall not submit any content:

              • that is known by you to be false, inaccurate or misleading;
              • that infringes any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
              • that violates any law, statutes, ordinates or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
              • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, of a sexual nature, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
              • for which you were compensated or granted any consideration;
              • that includes any information that references other websites, addresses, email addresses; contact information or phone numbers;
              • that contains any computer viruses, worms or other potentially damaging computer programs or files.

              You agree to compensate and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers, including, but not limited to, Bizarre Voice, Inc) harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorney's fees, arising out of a breach of your representations and warranties set out above or your violation of any law or the rights of a third party.

              How We May Use Any Content You Submit

              For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technologies throughout the world (whether in whole or in part, and whether cropped, adapted, altered or otherwise manipulated) without compensation to you.

              All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete (without notice) any content on our Website that we deem, in our sole discretion, to violate the content guidelines or any other provisions of these User Content Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within 2-4 business days from submission. However, we reserve the right to remove or to refuse to post any submission for any reason.

              You acknowledge that you are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

              How We May Use Your Details

              By submitting your email address in connection with your rating and review or your stories, you agree that we, and any third party service providers, may use your email address to contact you about the status of your review and for other administrative purposes.

              We may be required to disclose and shall disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

              Checkout Assistant Service

              When you use our online stores, details of any products that you seek to purchase and your email address may be collected as you fill in the Checkout form. If you do not complete your purchase we may contact you using these details to offer our assistance (in case, for instance, you were experiencing technical difficulties) and allow you to finalise your purchase.

              You can choose to stop receiving our Checkout Assistance emails at any time by following the link at the bottom of each assistance email.

              PRICE PROMOTIONS AND OFFERS - Terms & Conditions

              These terms and conditions apply to price promotions and offers by Ernest Jones. Unless otherwise indicated, all offers are available in store and online.

              The Following Provisions Apply To All Price Promotions And Offers:

              Signet Trading Limited, trading as Ernest Jones, reserves the right to amend promotion terms and conditions or withdraw any promotion or offer as necessary, due to circumstances beyond its reasonable control.

              The relevant promotion terms, together with our applicable terms and conditions of sale for online purchases, shall apply to all purchases made under a promotion or offer.

              If you return an item under our returns policy in relation to which you received a free gift, you must return both the item you paid for and the free gift. Unwanted free gifts are not eligible for exchange, refund or cash equivalent. Free gift offers are valid while stocks last.

              Where an offer mentions that an item is reduced in price, any discount will be calculated at checkout before any postage or packaging charges are applied, unless otherwise stated.

              The Following Provisions Apply To The Named Promotions Only:

              ONGOING PROMOTIONS

              Email Welcome Offer Discount Code

              • Each code is unique and is valid for two months from date of issue.

              • The discount code can only be redeemed once and on Selected full price items online, and is subject to availability.

              • The code cannot be used in conjunction with any other promotion, coupon or offers.

              • The code cannot be used on purchases of the following brands: TAG Heuer, Bremont, Zenith, Tudor, Chanel, IWC Schaffhausen, Glashütte Original, Gucci, Chopard, Michael Kors Access, Garmin, Longines, Mont Blanc, Rado, Panerai, JLC and Smart Watches.

              • The code cannot be used for the purchases of charity toys, gift cards, repairs, purchases made with credit, cleaning products, watch batteries and warranties.

              • Discount will be applied at basket stage.

              • This offer cannot be used in conjunction with any other promotion or coupon.

              • Each customer is only entitled to receive one welcome offer discount code.

              • For You By You (Create Your Own ring) service is excluded from this offer.

              SMS Welcome Offer Discount Code

              • Each code is unique and is valid for two months from date of issue.

              • The discount code can only be redeemed once and on Selected full price items online, and is subject to availability.

              • The code cannot be used in conjunction with any other promotion, coupon or offers.

              • The code cannot be used on purchases of the following brands: Piaget, TAG Heuer, Bremont, Zenith, Tudor, Chanel, IWC Schaffhausen, Glashütte Original, Gucci, Chopard, Michael Kors Access, Garmin, Longines, Rado and Smart Watches.

              • The code cannot be used for the purchases of charity toys, gift cards, repairs, purchases made with credit, cleaning products, watch batteries and warranties.

              • Discount will be applied at basket stage.

              • This offer cannot be used in conjunction with any other promotion or coupon.

              • Each customer is only entitled to receive one welcome offer discount code.

              • For You By You (Create Your Own ring) service is excluded from this offer.

              TEMPORARY PROMOTIONS

              Up To Half Price On Selected Lines

              • Unless expressly stated otherwise, Up to Half Price on Selected Lines is valid from Monday 10th June 2024 to Monday 5th August 2024 inclusive.
              • This offer is valid whilst stocks last and is subject to availability.
              • Offer is available online and in store.
              • The offer automatically applies at till points in store.
              • Offer cannot be used in conjunction with any other offer or discount.
              • If we collect personal data from you, we will use it only for the purpose(s)agreed with you and look after it in accordance with our Privacy Policy,available at www.ernestjones.co.uk/privacy-policy/ . Alternatively, please ask a colleague in store for a copy.
              • Signet Trading Limited, trading as Ernest Jones, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.ernestjones.co.uk , shall apply to all purchases.

                EJ Purchase the Sterling Silver Diamond Pear Shape Pendant Necklace (Product code: 9464033 - the “Eligible item”) for £50 instead of £150 with any other online jewellery or watch purchase terms and conditions. 

                • The Offer, purchase the Sterling Silver Diamond Pear Shape Pendant Necklace (Product code: 9165515- the “Eligible item”) for £50 instead of £150 with any other online jewellery purchase is available from the 7th of November 2023. 
                • Offer is valid only while stocks last and is subject to availability. 
                • Offer is available online only. 
                • Discount is automatically applied at basket stage. 
                • Only one Eligible Item available per customer.
                • If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.ernestjones.co.uk/privacy-policy/. Alternatively, please ask a colleague in store for a copy.
                • Signet Trading Limited, trading as Ernest Jones, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.ernestjones.co.uk, shall apply to all purchases.

                10% off all Engagement Rings:

                • Unless expressly stated otherwise, 10% off all engagement rings is valid from Thursday 20th  June 2024 while stocks last
                • This offer applies to full price and sale lines only, as defined by Ernest Jones.
                • This offer is valid whilst stocks last and is subject to availability. 
                • Offer is available online only
                • To redeem the offer online, enter code provided
                • Offer cannot be used in conjunction with any other offer or discount. 
                • If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.ernestjones.co.uk/privacy-policy/Alternatively, please ask a colleague in store for a copy.
                • Signet Trading Limited, trading as Ernest Jones reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.ernestjones.co.ukapply to all purchases. 
                   

                 
                RETURNS POLICY 
                 

                • Subject to the below, all items purchased can be returned for an exchange or refund within 30 days. 
                • Items must be returned unworn, in pristine condition with the original purchase receipt and in the original packaging, unless the item is proved faulty. 
                • All items for piercings (such as earrings) are excluded, unless items for piercings are returned unopened and in their original sealed bag. 
                • Smart watches of any kind cannot be refunded unless they're unopened and in their original sealed bag.
                • All personalised items (such as personalised rings) and Create Your Own Products are also excluded, unless the item is proved faulty.  
                • These terms do not affect your consumer rights. 

                15% off selected Italian Jewellery:

                • Unless expressly stated otherwise 15% off selected Italian Jewellery is valid from Monday 10th June 2024 to Monday 29th July 2024 inclusive.
                • This offer applies to selected lines only, as defined by Ernest Jones. 
                • This offer is valid whilst stocks last and is subject to availability.  
                • Offer is available online only
                • To redeem the offer online, enter code MADEINITALY at checkout.  
                • Offer cannot be used in conjunction with any other offer or discount.  
                • If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.ernestjones.co.uk/privacy-policy/ Alternatively, please ask a colleague in store for a copy. 
                • Signet Trading Limited, trading as Ernest Jones reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.ernestjones.co.uk apply to all purchases. 

                RETURNS POLICY 

                • Subject to the below, all items purchased can be returned for an exchange or refund within 30 days.

                • Items must be returned unworn, in pristine condition with the original purchase receipt and in the original packaging, unless the item is proved faulty.
                • All items for piercings (such as earrings) are excluded, unless items for piercings are returned unopened and in their original sealed bag.
                • All personalised items (such as personalised rings) and Create Your Own Products are also excluded, unless the item is proved faulty. 
                • These terms do not affect your consumer rights.
                   

                .

                Signet Prize Promotion Terms and Conditions: Le Vian Event Prize Draw

                1. This promotion is open to all persons aged 18 or over and resident in the United Kingdom, excluding employees, and their immediate families, of Signet Trading Limited, its associated companies, agents, agencies and anyone else professionally connected with this promotion.
                2. The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification.
                3. To enter the promotion:
                  1. You must book an online appointment for a Le Vian event between 1st April 2024 and 22nd May 2024.
                  2. You must attend this Le Vian event appointment at an Ernest Jones Store.
                  3. You must tell a member of staff you wish to enter, provide them with your details and they will submit your entry.
                4. By entering the prize draw, you are opting in and agreeing to receive marketing communications from our Ernest Jones Store. If you wish to unsubscribe at any time, reply to the emails with ‘unsubscribe’ or contact our customer service team on  https://www.ernestjones.co.uk/webstore/secure/message/customer-services/show.sdo?icid=ej-fn-ess-contact
                5. All entries must be received by the Promoter before the end of the last Le Vian event on 22nd May 2024 (Closing Date). The Promoter accepts no responsibility for entries that are lost, delayed, corrupted or not received by the Closing Date for any reason.
                6. One entry per person. Entries not complying with these terms and conditions will be invalid.
                7. There will be one winner who will win one prize consisting of:
                8. Le Vian® Pendant featuring Vanilla Diamonds™ and Chocolate Diamonds®, set in 14ct Honey Gold™ - RSP £1,000
                9. Other than as stated, any expenses incurred by the winner in the general use and/or enjoyment of the prize, are the sole responsibility of the winner.
                10. The Promoter reserves the right to substitute an alternative prize of at least equal value if circumstances make this necessary.
                11. The winner will be the first entry drawn at random from all eligible entries received by the Closing Date and will be contacted on or around 22nd June 2024 using the details provided to enter the promotion.
                12. If the prize is declined, or the winner cannot take up the prize or be contacted within a reasonable time, the prize will be forfeited, and a supplementary winner may be drawn at the Promoter’s sole discretion.
                13. The prize is non-transferable and no cash or other alternative will be offered. The Promoter will not be responsible for any inability of a prize winner to take up the specified prize.
                14. You may be asked to take part in promotional activities and to provide digital photographs of you for use on a promotional website or in the Promoter’s marketing material. It is a condition of entry that you agree to such use if you win, to sign any necessary promotional releases relating to your image rights, and to your name and county of residence being made publicly available if you win.
                15. To obtain the name and county of the winner, please email marketing.services@signetjewelers.com within three months of the Closing Date.
                16. The Promoter reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
                17. The Promoter’s decisions as to which entries are eligible to take part in this promotion, and as to any other aspect of this promotion, are final. No correspondence will be entered into.
                18. Entry into this promotion is deemed acceptance of these terms and conditions.
                19. Personal data collected by the Promoter from entrants in the administration of this promotion will be stored, managed and used in accordance with all applicable data protection legislation and the Promoter’s privacy policy, available at http://www.ernestjones.co.uk/privacy-policy/
                20. The Promoter reserves the right to disqualify entrants from this promotion if it has any reason to believe that efforts have been made to distort the competitive process or spirit of the promotion, including but not limited to instances where voting for an entrant's submission has been paid for or otherwise incentivised in any other way either by that entrant or on their behalf.
                21. If any provision of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
                22. This promotion and all issues arising out of it shall be governed in accordance with English law and are subject to the exclusive jurisdiction of the English courts.
                   

                Promoter: Signet Trading Limited, Hunters Road, Hockley, Birmingham, B19 1DS

                Extra 15% Off Selected Sale Diamonds:

                • Unless expressly stated otherwise Extra 15% Off Selected Sale Jewellery is valid from Friday 05th July 2024 to Monday 8th July 2024 inclusive.
                • This offer applies to selected lines only, as defined by Ernest Jones. 
                • Exclusions include Marco Bicego, Yoko, Gucci, Piaget, Michael Kors, Hugo Boss, Swarovski, Ralph Lauren and all personalised items including Create Your Own.
                • This offer is valid whilst stocks last and is subject to availability.  
                • Offer is available online only
                • To redeem the offer online, enter code EXTRA15 at checkout.  
                • Offer cannot be used in conjunction with any other offer or discount.  
                • If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.ernestjones.co.uk/privacy-policy/ Alternatively, please ask a colleague in store for a copy. 
                • Signet Trading Limited, trading as Ernest Jones reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.ernestjones.co.uk apply to all purchases. 

                 
                RETURNS POLICY 
                 
                •    Subject to the below, all items purchased can be returned for an exchange or refund within 30 days. 
                •    Items must be returned unworn, in pristine condition with the original purchase receipt and in the original packaging, unless the item is proved faulty. 
                •    All items for piercings (such as earrings) are excluded, unless items for piercings are returned unopened and in their original sealed bag. 
                •    All personalised items (such as personalised rings) and Create Your Own Products are also excluded, unless the item is proved faulty.  
                •    These terms do not affect your consumer rights. 

                25% Off Selected Full Price Platinum & 18ct Gold Wedding Rings:

                • Unless expressly stated otherwise, 25% Off Selected Full Price Platinum & 18ct Gold Wedding Rings is valid from Thursday 11th January 2024 to Monday 29th July inclusive.
                • This offer applies to selected lines only, as defined by Ernest Jones. 
                • This offer is valid whilst stocks last and is subject to availability.  
                • Offer is available online and in-store
                • To redeem the offer online, enter code WEDDING25 at checkout.  
                • Offer cannot be used in conjunction with any other offer or discount.  
                • If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.ernestjones.co.uk/privacy-policy/ Alternatively, please ask a colleague in store for a copy. 
                • Signet Trading Limited, trading as Ernest Jones reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.ernestjones.co.uk apply to all purchases. 

                RETURNS POLICY

                • Subject to the below, all items purchased can be returned for an exchange or refund within 30 days.
                • Items must be returned unworn, in pristine condition with the original purchase receipt and in the original packaging, unless the item is proved faulty.
                • All items for piercings (such as earrings) are excluded unless items for piercings are returned unopened and in their original sealed bag.
                • All personalised items (such as personalised rings) and Create Your Own Products are also excluded unless the item is proved faulty.
                • These terms do not affect your consumer rights.

                Ernest Jones Gold Exchange

                • Unless expressly indicated otherwise, the Gold Exchange event is available between Saturday 16th March 2024 and Sunday 17th March 2024 inclusive. ​
                • Gold Exchange event, with Participating Ernest Jones Stores, allows customers to exchange unwanted gold for a product or gift card up to the Exchange Value as detailed within the Gold Exchange Agreement. ​
                • Exchange Value awarded is subject to:​
                  • Exchanged item weight; and​
                  • Exchanged item quality; and​
                  • Price of gold as at the Exchange Date.  ​
                • Customer acknowledges that the gift card will expire 3 months from the Exchange Date. ​
                • Gift card can be used in store and online. ​
                • Exchange value cannot be split onto multiple gift cards, unless it exceeds the load value.​
                • Exchange value cannot be redeemed against repair services, or to purchase a warranty.​
                • Cash will not be provided as an alternative.  ​
                • There is a 24-hour cooling off period, in which exchanged items can be reclaimed, subject to the return of:​
                  • gift cards (if applicable); and/or ​
                  • any products purchased (providing always product returns are in accordance with the below Returns Policy). ​
                • The minimum load value on the gift card is £1 and the maximum is £2,500. In the event that the Exchange Value exceeds the maximum, load value will be split. ​
                • If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.ernestjones.co.uk/privacy-policy. Alternatively, please ask a colleague in store for a copy.​
                • Signet Trading Limited, trading as Ernest Jones, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.ernestjones.co.uk, shall apply to all purchases.​
                • Ernest Jones Participating Stores: Bromley, Norwich, Leamington Spa, Hanley, Glasgow Argyle, Plymouth, Westfield London, Doncaster Outlet​

                RETURNS POLICY​

                • Subject to the below, all items purchased can be returned for an exchange or refund within 30 days. 
                • Items must be returned unworn, in pristine condition with the original purchase receipt and in the original packaging, unless the item is proved faulty. 
                • All items for piercings (such as earrings) are excluded, unless items for piercings are returned unopened and in their original sealed bag. 
                • Smart watches of any kind cannot be refunded unless they're unopened and in their original sealed bag.
                • All personalised items (such as personalised rings) and Create Your Own Products are also excluded, unless the item is proved faulty.  
                • These terms do not affect your consumer rights. 

                Signet Trading Limited. Registered office: Hunters Road, Hockley, Birmingham B19 1DS. Registered in England & Wales, company number 03768979

                E-Gift Card Gift With Purchase

                • Unless expressly stated otherwise, the E-Gift Card Gift with Purchase Promotion is valid from 15 September 2023.  
                • You will be eligible for an e-gift card: 
                  • worth £175 when you spend between £1,000 - £1,999.99; or 
                  • worth £275 when you spend over £2,000,
                • on selected watches purchased via our website (ernestjones.co.uk). 
                • The e-gift card will be sent to your email address 35 days after the date of purchase (“e-gift card Issue Date”).
                • This offer is valid whilst stocks last and is subject to availability. 
                • This offer is available online only.
                • This offer will be available to all customers who make an eligible purchase online during the aforementioned time period. No codes are necessary to be eligible for the e-gift card. 
                • Please note that the email address you enter at checkout is the email address which will be used to send your e-gift card to. No amendments can be made to the email address after you have checked out. We are not responsible for any e-gift cards sent to an email address which has been incorrectly entered.
                • Should any items from your order be returned meaning the aforementioned thresholds are no longer met, you will not be entitled to an e-gift card. 
                • If any item(s) purchased as part of this promotion is/are returned after the e-gift card Issue Date but within the Ernest Jones extended Christmas returns period and such return(s) mean(s) that the total order value no longer meets the aforementioned eligibility thresholds, we may: 
                • terminate the e-gift card; and 
                • deduct any amounts that have already been redeemed using the e-gift card from the refund amount owed to you (if applicable). 
                • The e-gift card can be redeemed both in store and online.
                • The e-gift card can only be redeemed within 6 months of the issue date. 
                • No cash or other alternative will be given as a replacement for the e-gift card.
                • If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.ernestjones.co.uk/privacy-policy/. Alternatively, please ask a colleague in store for a copy.
                • Signet Trading Limited, trading as Ernest Jones, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.ernestjones.co.uk, shall apply to all purchases.

                RETURNS POLICY 

                • Subject to the below, all items purchased can be returned for an exchange or refund within 30 days. 
                • Items must be returned unworn, in pristine condition with the original purchase receipt and in the original packaging, unless the item is proved faulty. 
                • All items for piercings (such as earrings) are excluded, unless items for piercings are returned unopened and in their original sealed bag. 
                • Smart watches of any kind cannot be refunded unless they're unopened and in their original sealed bag.
                • All personalised items (such as personalised rings) and Create Your Own Products are also excluded, unless the item is proved faulty.  
                • These terms do not affect your consumer rights. 

                EJ For You By You

                • "Create Your Own Products" products means any personalised bridal and jewellery product created by us in accordance with your specifications (this includes, but is not limited to, items with customised design, metals, stones or engravings) for bridal purposes. If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. However, repairs and/or one (1) resizing will be free of charge within 30 days of receipt of your purchase and for up to two ring sizes (up or down). Repairs and or resizing of the personalised ring is possible in-store only. This section does not apply to Personalised Jewellery.

                Full Gift Card Terms And Conditions

                • The balance on the gift card can be used for purchases at Ernest Jones stores or online in full or part payment.

                • More value can be added to the gift card at any Ernest Jones store in the UK.

                • To protect our environment's resources, gift cards are reusable by topping up.

                • In the event of 24 months of consecutive non-use, the gift card will expire and the balance remaining will be deducted ("Use" includes a balance enquiry).

                • Gift cards may not be exchanged for cash or other vouchers or used as a deposit on a credit agreement.

                • No change will be given when a gift card is used to purchase goods or services but the balance may be applied to future purchases.

                • As we do not collect information about gift card customers, we cannot replace or reimburse the value of the gift card if it is lost, stolen or damaged. Gift cards should be looked after carefully.

                • When a gift card is used to purchase goods or services, any remaining balance will be shown on the till receipt for store purchases or within the gift cards payment page for online orders. We update the balance on our secure database. The gift card can be taken to any Ernest Jones store to check the balance.

                • The gift card is not a cheque guarantee, credit, debit or charge card.

                • Ernest Jones reserves the right to amend the terms applying to gift cards at any time. Any such change and action to be taken as a result will be given in advance by notices in all Ernest Jones stores.

                Full EGift Card Terms And Conditions

                • The balance on the EGift card can be used for purchases at Ernest Jones stores and online in full or part payment.

                • In the event of 24 months of consecutive non-use, the EGift card will expire and the balance remaining will be deducted ("Use" includes a balance enquiry).

                • EGift cards may not be exchanged for cash or other vouchers or used as a deposit on a credit agreement.

                • No change will be given when an EGift card is used to purchase goods or services but the balance may be applied to future purchases.

                • EGift cards may not be exchanged for cash or other vouchers or used as a deposit on a credit agreement.

                • No change will be given when a EGift card is used to purchase goods or services but the balance may be applied to future purchases.

                • As we do not collect information about gift card customers, we cannot replace or reimburse the value of the EGift card if it is lost, stolen or damaged. EGift cards should be looked after carefully.

                • The EGift card is not a cheque guarantee, credit, debit or charge card.

                • Ernest Jones reserves the right to amend the terms applying to EGift cards at any time.

                • Any such change and action to be taken as a result will be given in advance by notices in all Ernest Jones stores.

                • Ernest Jones EGift cards are issued by Signet Trading Ltd. Ernest Jones is a trading name of Signet Trading Ltd.

                Best Price Guarantee

                • The Ernest Jones Best Price Guarantee ( 'EJ BPG ') applies to selected lines only, as defined by Ernest Jones.

                • Lines within the EJ BPG have been identified as being the best price based on:

                  • their exact specification (including, but not limited to, stone cut, clarity, colour and carat, and metal plating); and
                  • o current comparative prices from leading UK jewellery retailers (limited to Goldsmiths, Fraser Hart, Beaverbrooks and Chislom Hunter) of equivalent products.
                • Prices are monitored on a weekly basis

                • EJ BPG means that Ernest Jones will price match eligible products at a leading UK competitor 's rate if you find any of the eligible products at a lower advertised price subject to:

                  • Being able to evidence the lower price
                  • The price being advertised clearly
                  • The item being in stock and readily available for purchase from a competitor store or competitor website
                  • The price advertised being the most current price available
                  • The product cannot be damaged, pre-owned and must be sold in the UK in GBP
                • Ernest Jones welcomes customer queries but reserves the right to:

                  • To carry out appropriate checks before price matching any items; and/or
                  • To refuse to price match any item that, Ernest Jones determines at its sole discretion, is not an eligible product.
                • For any online items and queries, please speak to a customer advisor via our different methods of contact and provide screenshots with a timestamp as evidence of the lower priced item(s).

                • If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.ernestjones.co.uk/privacy-policy/ Alternatively, please ask a colleague in store for a copy.

                • For any online items and queries, please speak to a customer advisor via our different methods of contact and provide screenshots with a timestamp as evidence of the lower priced item(s).

                • Signet Trading Limited, trading as Ernest Jones, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.ernestjones.co.uk, shall apply to all purchases.

                £50 Off Next Purchase When You Spend £150

                • The voucher is valid to redeem within 30 days of receiving this email.
                • Customers presenting this voucher are entitled to £50 off when they spend £150 or more on selected full priced products in a single transaction in any Ernest Jones UK store or online at www.ernestjones.co.uk.
                • This voucher cannot be used in conjunction with any other promotion, discount or coupon.
                • Voucher redemption excludes Cartier, Chanel, Gucci, TAG Heuer, Omega, Breitling, Bremont, Zenith, Tudor, Chopard, IWC, Panerai, Jaeger-LeCoultre and Create Your Own.
                • This offer is available online and in open store.
                • Voucher redemption cannot be used for the purchase of gift cards, cleaning products, repairs, warranty or charity products in store.
                • To redeem the voucher online, enter your unique voucher code at the basket stage.
                • The £50 discount will be applied at the time of purchase. Only one voucher is valid per transaction.
                • If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.ernestjones.co.uk/privacy-policy Alternatively, please ask a colleague in store for a copy.
                • Signet Trading Limited, trading as Ernest Jones, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.ernestjones.co.uk/, shall apply to all purchases. 

                RETURNS POLICY 

                • Subject to the below, all items purchased can be returned for an exchange or refund within 30 days. 
                • Items must be returned unworn, in pristine condition with the original purchase receipt and in the original packaging, unless the item is proved faulty. 
                • All items for piercings (such as earrings) are excluded, unless items for piercings are returned unopened and in their original sealed bag. 
                • Smart watches of any kind cannot be refunded unless they're unopened and in their original sealed bag.
                • All personalised items (such as personalised rings) and Create Your Own Products are also excluded, unless the item is proved faulty.  
                • These terms do not affect your consumer rights. 

                .

                Pam.Guard - Extend Your Warranty Up To 8 Years

                With your Panerai by your side, no obstacle feels too great—and it is in this tradition that we invite you to join PamGuard, which provides added protection to your most trusted timepiece, through an extended international limited warranty.

                To register your Panerai watch, and for more information please visit www.panerai.com. Alternatively, you can contact Panerai.leeds@signetjewelers.com for more information.