Free Gift with selected Watches over £500* Find Out More
Please note: Your delivery date is unique to the items in your shopping basket. Please check the estimated delivery date specified in your shopping basket before placing your order.
We always aim to have your items delivered on time.
In exceptional circumstances including adverse weather we may experience delays. Please check your tracking with DX or Royal Mail to be kept updated upon any changes in your delivery.
Please allow additional time for deliveries to Channels Islands, Isle of Man, Scottish Highlands, Scottish Islands and the Northern Ireland.
Orders placed on Friday or at the weekend should arrive within 6 working days (excluding Sundays).
Delivery: 9am - 5pm
You will be provided with estimated delivery dates for your order in checkout.
Please note: Delivery lead times are extended over public holidays. Over public holidays, please refer to the estimated delivery dates provided in checkout.
Express Day Delivery
- Your order will be sent via DX on a fully trackable service & will need to be signed for.order before 6 pm
- You will be notified when your order is dispatched and provided with a tracking link. Delivery updates will also be sent by text if your mobile phone number is provided.
- Order before 6pm.
- You can expect delivery of your order between 8am to 6pm.
- Deliveries to Non mainland addresses will take 2 days (Channels Islands, Isle of Man, Eire, Scottish Highlands, Scottish Islands)
- Our Express Delivery Partner DX, in the morning, will provide you with a 2 hour delivery window if your mobile phone number is provided.
- We always aim to have your items delivered on time. In exceptional circumstances we may experience delays. Please check your tracking with DX or Royal Mail to be kept updated upon any changes in your delivery
Please note, not all of our items will be available for next day delivery and may arrive within 48 hours , In exceptional circumstances such as adverse weather or network issues we may experience delays.
Free Click And Collect - Free Delivery To Store
Same Day Click and Collect - FREE: Same day collections are available in a majority of our stores, exclusions are listed below. Place your order online up until 3pm for same day collections. After 3pm the order will not be available for collection until the following day. When the order is ready for collection in the store, we will contact you by email. Please do not make the journey to the store until you have received confirmation from us that the order is ready.
You will need to bring confirmation of your order with you when you come to collect it.
- AYR CENTRAL
- BRAINTREE OUTLET
- BRIDGEND OUTLET
- BRISTOL CABOT CIRCUS
- CASTLEFORD OUTLET
- DONCASTER OUTLET
- GLASGOW ARGYLE
- GUNWHARF QUAYS OUTLET
- INVERNESS EASTGATE
- LIFFEY VALLEY
- SIGNET JEWELLERS KILDARE
- SPALDING OUTLET
- SWINDON EJ OUTLET
- YORK OUTLET
Purchase online and have your order delivered to store for free.
You can have your order sent to any Ernest Jones store in the UK. Unfortunately we cannot deliver to stores in Eire or the Channel Island.
For security purposes, the person who placed the order must collect it from the store and must take along the payment card used to pay for the order, together with the order number. If you ordered a gift for someone else, they cannot collect the order. Your order must be collected from the store within 35 days.
Delivery times vary depending on the store you select. You will be provided with estimated delivery dates for stores near you when you select your delivery option in checkout. In general, your order will be ready for collection between 4 to 8 working days. We will email you when your order has been processed. We will email you again when your order has been despatched and will be ready for collection.
Our delivery charges are based on the total value of your order.
|Delivery option||Under £50||Over £50||Over £500|
|Delivery to store||Free||Free||Free|
Estimated Delivery Times
At Ernest Jones we do everything we can to ensure that your order arrives when you expect it to. You will be provided with estimated delivery dates for your order in checkout.
Below is a guideline to the delivery lead times for our delivery options.
(9am - 5pm)
(8am - 6pm)
|Before 3pm Monday to Thursday||3-6 days|
|After 3pm Monday to Wednesday||3-6 days|
|After 3pm on Thursday||3-6 days|
|Before 3pm on Friday||3-6 days|
|After 3pm on Friday||3-6 days|
|Before 3pm Sunday||3-6 days|
Please note: Delivery lead times for all delivery options are extended over public holidays. During public holiday periods, please refer to the estimated delivery dates provided in checkout.
Personalised jewellery items: For personalised jewellery orders, it can take between 14 to 17 working days to be despatched.
If you choose to have your order engraved, it can take between 3 to 8 days to be despatched. In most cases it won't take this long but please do add an extra 8 working days to the expected delivery lead times shown above to avoid disappointment.
You can track your order at Your account.