Free Gift with selected Watches over £500* Find Out More
We offer a great range of jewellery services...
Whether it's a routine clean, repair, or bespoke alteration, our expert craftsmen are here to assist you. Visit your nearest Ernest Jones store for a personalised consultation, contact our dedicated customer services team, or take advantage of our convenient live advice online feature. Trust Ernest Jones to provide meticulous care and attention to detail, ensuring your jewellery remains stunning and cherished for years to come.
Everyday wear can take its toll on stones and precious metals, causing scratches and dulling their shine. Bring back their brilliance with our specialist cleaning, polishing and plating service.
Our highly skilled jewellers can repair your damaged and broken jewellery, with most repairs completed within 10 working days. Follow the progress of your repair, with our Repair Tracker.
We use the finest jewellers and the latest state of the art equipment to return your treasured items to pristine condition. Our jewellers draw upon vast knowledge and experience to offer a variety of services.
- Diamond and gemstone resetting and replacement.
- Re-threading of pearls and other beaded necklaces.
- Repairs and replacements to catches, shanks, settings and clasps.
All repairs are guaranteed for 12 months*. This covers workmanship of the repair and applies from the time you collect your repaired item from us.
What happens during a restoration?
Restoring your treasured items is a privilege, and we take great pride in our work. During restoration, you can be assured of the following measures:
- All items are digitally photographed and examined.
- Restoration work is completed by our master craftsmen.
- Jewellery is finished and polished by hand.
- Individual Quality Control measures are implemented at all stages of restoration.
*Damage caused by accident, negligence or misuse is excluded from the guarantee.
Our Repair Service Promise
All our repairs are guaranteed for 12 months*. This covers workmanship and materials, and applies from the time you collect your repaired item from us.
*Your statutory rights are not affected.