Watch Care & Repair

Welcome to Ernest Jones' trusted watch repair services page, committed to keeping your timepieces in perfect working order.

We offer A Range of Watch Services

Entrust your timepiece to Ernest Jones' highly skilled technicians, specialising in battery replacements, routine maintenance, and intricate repairs. Benefit from our expertise through personalised consultations at your nearest store, contacting our knowledgeable customer services team, or utilising our convenient live advice online feature.

Our highly skilled, on-site watchmakers and technicians are trained by luxury brands including, Longines and Tag Heuer, and use classic repair techniques along with state of the art equipment to repair, service and maintain your timepiece to the highest standards, guaranteed for at least 12 months*.

Strap and Bracelet Replacement

Over time, watch bracelets, clasps and straps can experience wear and tear. Our expert craftsmen can repair and replace worn and broken parts so you can once again wear your watch with confidence.

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Battery and Reseal

We will replace your battery with a new one and then reseal your watch to maintain its original water resistancy.

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Component Replacement

Parts of your watch can become scratched or damaged and we can replace individual items to restore it. This includes parts of the movement itself, the glass, pushers, dial, case and complete bracelet replacement if required.

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Servicing- Quartz & Mechanical

This is a highly complex and technical process which requires time and precision to ensure your watch is serviced correctly. We can service automatic, mechanical and quartz watches across many brands including accreditation for many Swiss watch brands.

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Strap and Bracelet Adjustment

We provide an adjustment service on all our watches. Simply take your watch to your nearest store with proof of purchase and our fully trained store associates will be happy to advise how best to adjust your watch to fit your wrist, either while you wait or via our accredited workshops.
We also provide a chargeable adjustment service for selected watch brands purchased elsewhere.

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The Highest Standards in Precision, Skills and Expertise

When you book your watch in for a repair, your precious timepiece is in expert hands. Our highly trained technicians undertake a wide range of repairs on vintage, automatic, quartz and mechanical models. With  guarantees according to the manufacturers' guidelines, you know that time is always on your side.

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watch service

What happens during a service?

  • Your watch case is dismantled to remove perishable seals/components
  • The movement is dismantled, inspected and cleaned with worn components replaced where required.
  • The case parts and bracelet are cleaned using an ultrasonic process. The Movement is re-assembled, lubricated and adjusted to manufacturer specified tolerances.
  • New case seals are fitted in-line with manufacturer guidelines.
  • The assembled watch is then water tested and the test results are printed so you have a reassuring record of your watch's water resistancy.
  • Final testing completes the service along with Quality Control assessment to ensure the watch is in perfect working order.
How long will a watch repair take

How long will a watch repair take?

Most standard repairs will be available for collection within a few weeks, but more complicated repairs may take a little longer. Our staff will be able to give you a timeframe once they’ve seen the work that needs to be done.

How much will a watch repair cost?

How much will a watch repair cost?

This depends on the type of watch and what work is required. Speak to a member of staff about your specific repair, and we will give you a estimate.