customer services


Add a personal touch by having a piece of jewellery or gift engraved in a choice of modern or traditional fonts.

Whether you are celebrating an engagement, birthday, anniversary or simply saying thank you to a friend or your wedding guests engraving adds an unforgettable personal touch to a gift.

If an item is suitable for engraving there will be a tick box on the product information page which says "engrave this item". If there is no tick box the item cannot be engraved.

See all our engravable items

How much does it cost?

You can have the message of your choice engraved as long as it fits on the item you've selected. The cost of engraving and a maximum character limit are shown below the product description on the product page. Therefore you can check the piece and message length without any commitment. Here is a guide to our prices:

  • £21 for engraving the inside of a ring and for all other engravable products including watch backs or clasps and gift items such as tankards.
  • Unfortunately we are unable to offer the engraving service on lockets.

Please make sure that you enter your message correctly as engraved items cannot be refunded.

What are the delivery options?

Engraving orders can take between 3 to 8 working days to be processed and despatched dependant upon your chosen delivery method, therefore customers should allow for this addional time on top of our usual delivery times.

Expected delivery times are not shown in the delivery options page during checkout for engraving orders.

Some more FAQ's

Can I have gift packaging?

Engraved items can be gift packaged; however we do not offer greeting cards with an engraved order.

Can I have more than one engraved item in my order?

If you want more than one engraved item you will have to place seperate orders for each item you want engraved.

Can I have an engraved item and a non-engraved item in the same order?

You will need to place separate orders – one for the engraved item and one for the non-engraved item. This is because it takes between 3 to 8 working days for your engraved item to be despatched but just 2 to 3 working days for the non-engraved item to be despatched.

Can I return engraved items?

Engraved items cannot be returned unless the product is faulty. Please see our return & exchanges section for details.

What if the engraved message on my item is incorrect?

The message that you type during the checkout process is the exact message that will be engraved, so please ensure that what you have typed is correct and does not have any errors.

See all our engravable items Back to top