customer service

ABOUT ERNEST JONES

From modest beginnings in 1949, Ernest Jones has grown from a single store in London's Oxford Street to a highly reputable national chain of 100+ jewellery stores - bringing to suburban and provincial locations the quality, range, presentation and high standard of customer service once only available in London's West End.

Ernest Jones is now firmly established as the UK's diamond and watch specialist. You'll find a breath-taking collection of exquisite diamonds, including engagement rings, eternity rings, necklaces, bracelets, earrings and much more. Our jewellery collection showcases creations from the likes of Le Vian, Gucci and The Diamond Story as well as other globally adored brands. We also sell the exclusive Vera Wang LOVE bridal collection famed for its iconic designs and precision cut diamonds which gives it superior brilliance and sparkle. Our fully trained staff are passionate about what they do and will give you all the advice you need. We have a wide range of wedding rings and jewellery in classic and contemporary designs. We keep an eye on the latest trends and our fashion jewellery includes stunning cocktail rings and vintage-style pieces that you'll love to own.

Ernest Jones stocks some of the world's most prestigious watch brands, such as TAG Heuer, Cartier, Breitling, Rado, Omega, Bremont, Tudor and Longines. We have a team of watchmakers who have trained with some of the world's most prestigious watch houses and offer the highest standard of service to help keep your watch in top condition. Indeed, Ernest Jones has more technically qualified watchmakers than any other UK jeweller. Many Ernest Jones stores have a purpose-built workshop and a watchmaker on site, with the latest diagnostic and testing equipment.

As well as diamonds, jewellery and watches, Ernest Jones has gifts for every occasion and luxury accessories from top brands including Mont Blanc, WOLF and Cross.

OUR CHARITY

Ernest Jones is proud to support Young Lives vs Cancer, a leading UK charity that supports children and young people with cancer, and their families.

Every day, 10 children and young people in the UK hear the shocking news they have cancer. Treatment normally starts immediately, is often given many miles from home and can last for up to three years. Being diagnosed with cancer is a frightening experience and the emotional, practical and financial implications of treatment are intensely challenging for the whole family.

Young Lives vs Cancer provides clinical, practical, financial and emotional support to help them cope with cancer and get the most out of life. We are there from diagnosis onwards and aim to help the whole family deal with the impact of cancer and its treatment, life after treatment and, in some cases, bereavement.

Young Lives vs Cancer recognises that every child or young person with cancer has a different experience. Our aim is to help ensure that the whole family receives the support that works for them best, by providing:

Clinical, practical and emotional day-to-day support for young cancer patients and their families from the point of diagnosis

Financial support to help families cope with cancer costs including grants and benefits information. On average, families spend £600 more a month when their child has cancer that’s why we ensure families receive the financial support they are entitled to.

Free accommodation at our Young Lives vs Cancer Homes from Home – close to specialist hospitals so that families can be near to their children during treatment.

At-home support from our nursing teams to help reduce accommodation costs for families and minimise the emotional impact of cancer by keeping families together.

Bereavement support to help families prepare for and cope with the loss of a child. Our specialist teams are on-hand to help families with the process of losing a child by providing tailored bereavement support.

A wide range of valuable information on childhood cancer and its impact.

We also campaign and influence others to raise awareness of the needs of children and young people with cancer and to improve the support they and their families receive.

Iconic to the fundraising of Ernest Jones is Rufus, the Young Lives vs Cancer Puppy, which is sold in stores nationwide. All profits from Rufus Puppy sales will be donated to Young Lives vs Cancer.

For more information on Young Lives vs Cancer visit www.younglivesvscancer.org.uk..