customer service

About Ernest Jones

From modest beginnings in 1949, Ernest Jones has grown from a single store in London's Oxford Street to a highly reputable national chain of over 180 jewellery stores - bringing to suburban and provincial locations the quality, range, presentation and high standard of customer service once only available in London's West End.

Ernest Jones is now firmly established as the UK's diamond and watch Specialist. You'll find a breathtaking collection of exquisite diamonds, including engagement rings, eternity rings, necklaces, bracelets, earrings and much more. We also sell the exclusive Leo Diamond with its unique, patented precision cut which gives it superior brilliance and sparkle. Our fully trained staff are passionate about what they do and will give you all the advice you need. We have a wide range of wedding rings and jewellery in classic and contemporary designs. We keep an eye on the latest trends and our fashion jewellery includes stunning cocktail rings and vintage-style pieces that you'll love to own.

Ernest Jones stocks some of the world's most prestigious watch brands, such as TAG Heuer, Gucci, Emporio Armani, Rado, Omega, Dreyfuss & Co and Longines. We have a team of watchmakers who have trained with some of the world's most prestigious watch houses and offer the highest standard of service to help keep your watch in top condition. Indeed, Ernest Jones has more technically qualified watchmakers than any other UK jeweller. Many Ernest Jones stores have a purpose-built workshop and a watchmaker on site, with the latest diagnostic and testing equipment.

As well as diamonds, jewellery and watches, Ernest Jones has gifts for every occasion and luxury accessories from top brands including Mont Blanc and Hugo Boss.

Our charity

Ernest Jones is proud to support CLIC Sargent,the UK’s leading charity for children and young people with cancer, and their families.

Every day, 10 children and young people in the UK hear the shocking news they have cancer. Treatment normally starts immediately, is often given many miles from home and can last for up to three years. Being diagnosed with cancer is a frightening experience and the emotional, practical and financial implications of treatment are intensely challenging for the whole family.

CLIC Sargent provides clinical, practical, financial and emotional support to help them cope with cancer and get the most out of life. We are there from diagnosis onwards and aim to help the whole family deal with the impact of cancer and its treatment, life after treatment and, in some cases, bereavement.

CLIC Sargent recognises that every child or young person with cancer has a difference experience. Our aim is to help ensure that the whole family receives the support that works for them best, by providing:

Clinical, practical and emotional support for young cancer patients and their families.

Financial support, including grants and benefits information to help families deal with the financial impact of cancer.

Free accommodation at our nine Homes from Home – close to specialist hospitals so that families can be near to their children during treatment.

Free holidays and short breaks so that families can spend time together, with the support of our care professionals, away from the everyday challenges of childhood cancer.

A wide range of valuable information on childhood cancer and its impact.

We also campaign and influence others to raise awareness of the needs of children and young people with cancer and to improve the support they and their families receive.

Iconic to the fundraising of Ernest Jones is Rufus, the CLIC Sargent Puppy, which is sold in stores nationwide.

Rufus, the CLIC Sargent Puppy, was inspired by the Hickman Line teddy bear that CLIC Sargent Play Specialists use to help children understand the treatment they might need to have for cancer. CLIC Sargent Play Specialists might use toys or models to explain the different types of treatment to help a child reduce any worries they might have.

For every Rufus, the CLIC Sargent Puppy, bought in Ernest Jones stores all profits will be donated to CLIC Sargent. The sale of five Rufus Puppies could pay for one hour of a CLIC Sargent Play Specialist’s time to help children prepare for and cope with treatment.

For more information on CLIC Sargent visit