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From ring resizing and polishing to stone replacement and complete ring restoration, our experienced jewellers combine expert craftsmanship with specialist care to restore your ring's appearance and wearability.
For added confidence, all eligible repairs* are covered by our Service Promise, including a 12-month guarantee on materials and workmanship from the date your repaired ring is collected. Your statutory rights are not affected.
*Cleaning, polishing and plating are cosmetic services and are excluded from the Service Promise.
How Much Will My Ring Repair Cost?
We provide FREE ring repair estimates both online and in-store.
The final price will depend on the repair required, your ring's condition and the materials involved. Following assessment, our jewellers will provide a personalised quotation before carrying out any work.
Typical prices include:
Ring Sizing
Silver rings from £39.95
9ct & 14ct gold rings from £59.95
18ct gold and platinum rings from £74.95
Ring Cleaning & Polishing - (Including rhodium plating for white gold rings)
Silver rings from £39.95
9ct, 14ct and 18ct gold rings from £49.95
Platinum and palladium rings from £49.95
For a personalised quotation, visit your local Ernest Jones store, book an appointment or submit your ring through our online repair service.
Ring Care Packages
| Ring Repair Type | Refresh | Restore | Restore Plain | Restore Stone Set | Refurbish Simple | Refurbish |
|---|---|---|---|---|---|---|
| Tighten Stones | Y | Y | Y | Y | Y | |
| Cleaning | Y | Y | Y | Y | Y | Y |
| Polishing | Y | Y | Y | Y | Y | Y |
| a) High Polish | Y | Y | Y | Y | Y | Y |
| b) Brush | Y | Y | Y | Y | Y | Y |
| c) Matted | Y | Y | Y | Y | Y | Y |
| Finishing | Y | Y | Y | Y | Y | Y |
| a) Rhodium | Y | Y | Y | Y | Y | Y |
| b) Antique | Y | Y | Y | Y | Y | Y |
| Sizing | Y (+/-1) | Y (+/-1-5) | Y (+/-1-5) | Y (+/-1-5) | Y (+/-1-5) | |
| Repair Break in Shank | Y (+/-1) | Y (+/-1-5) | Y (+/-1-5) | Y (+/-1-5) | Y (+/-1-5) | |
| Reshape | Y (+/-1) | Y (+/-1-5) | Y (+/-1-5) | Y (+/-1-5) | Y (+/-1-5) | |
| Add Sizing Bar/Bumps | Y | Y | ||||
| Retip Claws | Y (up to 4 claws) | Y (up to 16 claws) | ||||
| Rebuild Claws | Y (up to 4 claws) | Y (up to 16 claws) | ||||
| Replace Accent Diamonds | Y (up to 0.02ct total) | Y (up to 0.10ct total) | ||||
| Set Loose Stones | Y | Y | ||||
| Ring Head Repair | Y | |||||
| Half Shank | Y | |||||
| Full Shank | Y |
Refresh – Ring Cleaning & Polishing Restore your ring's shine with our professional cleaning and polishing service, helping remove everyday marks and bring back its natural brilliance.
Restore – Ring Resizing, Repair & Refresh
Includes everything within the Refresh package, together with professional ring sizing, reshaping and repair services to restore both comfort and appearance.
Refurbish – Complete Ring Restoration
Our most comprehensive package combines everything included in the Refresh and Restore packages, together with detailed stone, claw and setting repairs to help return your ring to its very best condition.
Ring Care Package Comparison
Compare our Ring Care Packages to see exactly what's included within each option, together with the latest pricing, helping you choose the service that's right for your ring.
Pricing
| Care Package | Silver | 9ct/14ct | 18ct/Platinum |
|---|---|---|---|
| Refresh | £39.95 | £49.95 | £49.95 |
| Restore Single Size | £39.95 | £59.95 | £74.95 |
| Restore Plain | 59.95 | 89.95 | 99.95 |
| Restore Stone Set | 89.95 | 129.95 | 139.95 |
| Refurbish Simple | 149.95 | 199.95 | 199.95 |
| Refurbish | £129.95 | £249.95 | £399.95 |
Ring Care Tips
Remove Your Ring During Household Tasks
Cleaning products, DIY and gardening can all expose your ring to knocks, scratches and chemicals. Removing your ring during these activities helps protect both the precious metal and any gemstones.
Store Rings Separately
Keep your rings in individual compartments or soft jewellery pouches to reduce the risk of scratches caused by contact with other jewellery.
Keep Your Ring Clean
Our range of at-home jewellery cleaning products makes it easy to remove everyday dirt and maintain your ring's sparkle between professional cleaning appointments.
Replate White Gold Rings When Required
As rhodium plating naturally wears over time, occasional replating through our Refresh Care Package helps restore the bright white finish and keeps your ring looking its best.
FAQs
Q: What jewellery can you repair?
A: We repair a wide variety of jewellery, including rings, earrings, necklaces, bracelets, bangles, pendants and body jewellery. We can also repair many items purchased from other retailers. Our expert jewellers will assess your jewellery and advise whether it's suitable for repair.
Q: How do I find out my ring size?
A: We recommend that you visit us in store where our team of advisors can find the perfect fit for you, or you can use our handy ring size guide.
Q: How does your online repairs service work in relation to ring repairs?
A: All you have to do is click here to complete and print the form, then send your ring in using a secure shipping service. We will open the parcel under camera, and our jeweller will then assess your ring. A price and a timeframe estimate will be sent to you via email along with a payment link, which must be paid in full within 14 days of receipt. The workshop will complete the ring repair upon receipt of payment and then send it back to you via DX Express courier service.
Q: How do I send my ring in to you for repair if I book it in online?
A: You should use a secure, tracked and signed for service to ensure that you have visibility of your ring's journey to our jewellery workshop, enclosing your ring and a copy of your completed form. Ensure it is packaged appropriately to avoid any potential for damage in transit. Do not send any sentimental packaging with the ring. The workshop address to send it to is Design and Service Centre, H.Samuel, 56-57 Briggate, Leeds, LS1 6AS.
Q: What if I can't print a copy of my completed form?
A: Enclose a slip of paper with your name, address, email address and contact number as they were entered on the form.
Q: How do you send my ring back to me if I book it in online?
A: It will be sent back to the address provided on the booking in form using the signed for DX Express courier service. Rings booked in online can only be sent to the address on the booking in form once completed; they cannot be sent to an alternative address nor to a H. Samuel store for collection.
Q: Is my ring insured when it is sent for repair?
A: When you book your ring in for repair in-store it is fully insured from the moment that you leave it with us to the moment you collect it. When you book your ring in for repair online, it is fully insured from the moment we receive it from you to the moment it is delivered back to you.
Q: How do I find out how much my ring repair will cost?
A: Some of our 'from' prices are shown further up this page. Most repair prices can be quoted on the day if you take your ring into one of our stores, and for anything that cannot be, or for ring repairs booked in via our online service, an estimate will be provided to you within 3-5 days of receipt of your ring.
Q: How do I find out how long my ring repair will take?
A: Most ring repairs take between 10-15 working days. A timeframe can generally be quoted on the day if you take your ring into one of our stores, and for anything that cannot, or for ring repairs booked in via our online service, the timeframe will be provided along with the price estimate.
Q: How do I pay for my repair?
A: In store, a 50% deposit is required when you book your item in, and the remaining balance can be paid upon collection. When you book a ring repair in online, you will receive an estimate with a payment link attached; payment must be made in full within 14 days of receipt of the link, and upon receipt of payment the jeweller will commence the work.
Q: What happens if I don't pay in full for my online repair within 14 days?
A: For online repairs, if payment is not made in full within 14 days of receipt of the payment link, your ring will be returned to you at the address provided on the booking in form, without the work being completed.
Q: What are the shipping costs for repairs?
A: For ring repairs booked in in store, shipping to and from the jeweller is free. For ring repairs booked in online, shipping costs to return the ring to you upon completion are priced at £5 for ring repairs under £50 and are free for ring repairs £50 or more. All ring repairs are returned using the DX Express courier service. Where a shipping cost is incurred, this will be included in the estimated price.
Q: Is there a guarantee on ring repairs?
A: Yes. Eligible ring repairs completed by Ernest Jones include a 12-month guarantee covering materials and workmanship from the date you collect your repaired item. Cleaning, polishing and plating are cosmetic services and are excluded. Your statutory rights remain unaffected.
Q: Can you repair lab-grown diamond rings?
A: Yes. We currently offer repairs for lab-grown diamond rings originally purchased from Ernest Jones.