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How It Works
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1. Select Your Care PackageREFRESH, RESTORE, REFURBISH -
2. Repair By An ExpertRepairs are completed within 10 working days. Stay updated on your ring’s progress with our Repair Tracker. -
3. Collect From StoreAfter a final polish and inspection, your ring will be sent back to your local store, and we’ll send you a text when it’s ready to collect. -
4. Compare The Before And AfterAt collection, view the ‘before’ images so you can see the amazing work of our artisans.
Care Packages
Our three care packages are specifically designed to make sure your ring stays sparkling for years to come. To find out which one is for you, ask our in-store team for more details.
REFRESH – Our specialist cleaning and finishing service polishes stones and precious metals to bring back their brilliance.
RESTORE – Everything in the REFRESH package plus, rresizing, repairing, reshaping and repairing breaks.
REFURBISH – Everything in the REFRESH and RESTORE packages, plus stone and setting checks, replacing or rebuilding claws to secure stones, and replacing smaller diamonds.
Job |
Refresh |
Refresh Plain |
Restore Stone Set |
Refurbish |
|---|---|---|---|---|
Tighten Stones |
√ |
√ |
√ |
|
Cleaning |
√ |
√ |
√ |
√ |
Polishing |
√ |
√ |
√ |
√ |
a) High Polish |
√ |
√ |
√ |
√ |
b) Brush |
√ |
√ |
√ |
√ |
c) Matted |
√ |
√ |
√ |
√ |
Finishing |
√ |
√ |
√ |
√ |
a) Rhodium |
√ |
√ |
√ |
√ |
b) Antique |
√ |
√ |
√ |
√ |
Sizing |
√ (+/-5 sizes) |
√ (+/-5 sizes) |
√ (+/-5 sizes) |
|
Repair Break in Shank |
√ |
√ |
√ |
|
Reshape |
√ |
√ |
√ |
|
Add Sizing Bar/Bumps |
√ |
√ |
√ |
|
Half Shank |
√ |
|||
Full Shank |
√ |
|||
Retip Claws |
√ |
|||
Rebuild Claws |
√ |
|||
Replace Accent Diamonds |
√ (up to 0.10ct total) |
|||
Ring Head Repair |
√ |
|||
Set Stones |
√ |
Pricing
Care Package |
Silver |
9ct |
18ct/Platinum |
|---|---|---|---|
Refresh |
£39.95 |
£49.95 |
£49.95 |
Restore |
£89.95 |
£129.95 |
£199.95 |
Refurbish |
£129.95 |
£249.95 |
£399.95 |
FAQs
What is the repair time for a Ring Care Package
Ring Care Packages are typically repaired within 15 working days, subject to part availability. Your local store will be able to confirm the exact timeframe for your item.
Are Ring Care Packages guaranteed?
Repair work undertaken within a Ring Care Package is guaranteed for 12 months, except for Polishing and Finishing, as these are cosmetic elements.
Are centre/main stone replacements booked in as a Care Package?
No. The ‘Refurbish’ package covers small accent diamonds only. All centre/main stone replacements must be taken on as an estimate.
I have a ring that needs repairing that is a different metal to the those listed above; can I still get it repaired?
Lead time will be 10 working days for all Care packages.
I have a ring that needs repairing but the repair type isn’t listed in the Care Packages; can I still get it repaired?
Ernest Jones offers other repair work outside of the repair types listed in the Care Packages; please bring your ring into store for a consultation with a colleague for further advice.
My ring needs sizing by more than the 5 sizes covered in the Care Packages; can I get this done?
Rings may be able to be sized more than 5 sizes by Ernest Jones, subject to the sizing tolerance of the ring. Please bring your ring into store for a consultation with a colleague for further advice.
What is an accent diamond?
An accent diamonds is a smaller diamond that is up to 0.10ct in weight (approximately 3mm in diameter).
I have a ring with a stone other than an accent diamond that needs replacing; can this be done?
Yes, Ernest Jones can replace larger diamonds, and coloured stones as well. Please bring your ring into store for a consultation with a colleague for further advice.