Gold Exchange Service 

Turn unwanted or broken gold jewellery into something to treasure with our free, no-obligation gold exchange service.

Our experts will value your unwanted gold jewellery and you can redeem the value in-store for something new. 

Our Gold Exchange event will be happening Saturday 16th and Sunday 17th March in selected stores. ​ ​ This is your chance to exchange your old gold (plain gold jewellery only, please – no stones) for something new with the security and confidence you get from a jeweller you know and trust.

icon represents gold hallmark

We will use a hallmark or stamp to identify the metal. ​ If there is no hallmark or stamp found, we will use acid testing if you want your gold to be considered for exchange and we will ask you to complete a consent form. The acid test is conducted by a trained team member.

icon scales to weigh gold

The gold is then weighed, and a value is attributed to each item.

icon money in hand

We will then provide you with a value that we would ‘buy’ your gold from you for.

Gold Exchange event Map of Ernest Jones stores taking part.

The event will be hosted in the following stores

We advise you to book a personal appointment to avoid disappointment.​

FAQ's

The value we give you is redeemed against a new purchase allowing you to buy a new piece of jewellery.​
Our team in store will help you look for the perfect new piece. ​
We will provide you with paperwork for you to retain showing the details of the gold we have exchanged for you and the value of that gold.

We will issue you with a gift card to the value of your gold to be spent within three months of your gold valuation appointment. Please note that you will forfeit any special offers that are available on the event dates.

We will use a hallmark or stamp to identify the metal. ​
If there is no hallmark or stamp found, we will use acid testing if you want your gold to be considered for exchange and we will ask you to complete a consent form. The acid test conducted by trained team member.​
The gold is then weighed, and a value is attributed to each item.​
We will then provide you with a value that we would ‘buy’ your gold from you for.

We will retain your gold for least 24 hours. After 24 hours, the store will complete the buying process and your gold and value will be non-returnable.

Yes! We will have exclusive offers on the day to help you find the perfect piece of jewellery. Our store team can give you more details on the day.

Yes, Acceptable forms of ID include Photo Driving Licence with your current residential address (within date), bank or building society statement dated in the last 3 months with your current residential address, utility bill dated in last 3 months with your current residential address, credit or debit card, or HM Forces Identity Card

Eligible gold can be exchanged for new product or a gift card only and cannot be exchanged for cash

Any hallmarked plain gold jewellery, or plain gold jewellery that identifies as gold after acid testing, in any condition!