Terms & Conditions | Ernest Jones
Welcome to the Ernest Jones Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.
Please note that any purchases you make on this Website will be governed by our Terms & Conditions for Buying Goods Online.
Please also read our Privacy Policy for details about applicable data protection regulation and how we use the personal information you give us through this Website.
You can print out any page from this Website, including any of its terms and conditions, by selecting Print from the File menu of your internet browser.
"We" and "us" means Signet Trading Limited, a company incorporated and registered in England and Wales with company number 3768979 and registered address Hunters Road, Hockley, Birmingham B19 1DS. Ernest Jones is a trading name of Signet Trading Limited.
"Website" means the website at www.ernestjones.co.uk.
"You" means the person using the Website whether as a guest or as a registered user.
The Website is intended for UK users only. Signet Trading Ltd operates this Website. You can find further details about us under the Company Information section.
The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.
All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.
Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:
You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it.
You will not:
You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.
We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.
Any information you submit to the Website, whether by way of comments, ratings, reviews any chat room function or otherwise, will not be treated confidentially and you acknowledge that such content shall be submitted strictly in accordance with our User Content Terms of Use.
Whilst we make every effort to monitor any contents uploaded by users on our Website, such content will often reflect a user's opinion and we will not be responsible or liable to you for the content or accuracy of any materials posted by any other user on our Website.
While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.
The Website is provided, on an "as is" and "as and when available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.
We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to customer.services@ernestjones.co.uk and we will attempt to correct the fault as soon as we reasonably can.
We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.
We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.
We remain liable however for:
The Website may contain links to other websites; these external websites are not under our control. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.
If you use our Website to deal with a third party (for example to enter a competition), it is up to you to read and comply with the Terms & Conditions and Privacy Policies of such third parties.
Please also see our Privacy Policy for more details of how we use your information.
We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:
Changes To Terms & Conditions Of Use Of This Website
We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the Website.
Please note the delivery address used when placing an order cannot be changed prior to despatch. The delivery address can only be changed by contacting the courier once the goods have been despatched and you have received your tracking number. Please note that it is not possible to change the delivery address where you have purchased goods under a credit agreement through purchases made with credit, Clearpay or via PayPal.
Unfortunately, we’re unable to cancel orders prior to despatch. Therefore, if you change your mind after placing an order, you will need to wait until the goods have been delivered before returning them to us. Details on how to return goods can be found in the “Returning goods after despatch” section below.
Cooling off period
When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling off period is 30 days (from delivery of the goods to you) which includes any statutory cooling off period. This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 30 days after the day following delivery of the goods.
Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee: these include Personalised Items, as well as pierced items where their packaging has been opened (please also see our dedicated Personalised Items order section below).
Please see https://www.ernestjones.co.uk/returns/ for further details on how to return goods by post.
These Terms & Conditions of Use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.
These User Content Terms of Use govern your conduct associated with the customer ratings and review and the customer stories you may post or upload on our Website. To the extent there is any conflict between our Privacy Policy and these User Content Terms of Use, these User Content Terms of Use shall take precedence.
By submitting any content to us, you represent and warrant that:
You further agree and warrant that you shall not submit any content:
You agree to compensate and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers, including, but not limited to, Bizarre Voice, Inc) harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorney's fees, arising out of a breach of your representations and warranties set out above or your violation of any law or the rights of a third party.
For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technologies throughout the world (whether in whole or in part, and whether cropped, adapted, altered or otherwise manipulated) without compensation to you.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete (without notice) any content on our Website that we deem, in our sole discretion, to violate the content guidelines or any other provisions of these User Content Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within 2-4 business days from submission. However, we reserve the right to remove or to refuse to post any submission for any reason.
You acknowledge that you are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
How We May Use Your Details
By submitting your email address in connection with your rating and review or your stories, you agree that we, and any third party service providers, may use your email address to contact you about the status of your review and for other administrative purposes.
We may be required to disclose and shall disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.
When you use our online stores, details of any products that you seek to purchase and your email address may be collected as you fill in the Checkout form. If you do not complete your purchase we may contact you using these details to offer our assistance (in case, for instance, you were experiencing technical difficulties) and allow you to finalise your purchase.
You can choose to stop receiving our Checkout Assistance emails at any time by following the link at the bottom of each assistance email.
These terms and conditions apply to price promotions and offers by Ernest Jones. Unless otherwise indicated, all offers are available in store and online.
The Following Provisions Apply To All Price Promotions And Offers:
Signet Trading Limited, trading as Ernest Jones, reserves the right to amend promotion terms and conditions or withdraw any promotion or offer as necessary, due to circumstances beyond its reasonable control.
The relevant promotion terms, together with our applicable terms and conditions of sale for online purchases, shall apply to all purchases made under a promotion or offer.
If you return an item under our returns policy in relation to which you received a free gift, you must return both the item you paid for and the free gift. Unwanted free gifts are not eligible for exchange, refund or cash equivalent. Free gift offers are valid while stocks last.
Where an offer mentions that an item is reduced in price, any discount will be calculated at checkout before any postage or packaging charges are applied, unless otherwise stated.
ONGOING PROMOTIONS
Email Welcome Offer Discount Code
Each code is unique and is valid for two months from date of issue.
The discount code can only be redeemed once and on Selected full price items online, and is subject to availability.
The code cannot be used in conjunction with any other promotion, coupon or offers.
The code cannot be used on purchases of the following: Create Your Own, Smartwatches, Garmin, Seiko, Bremont, Zenith, Tudor, Chanel, IWC Schaffhausen, Glashütte Original, Bell & Ross, Olivia Burton, Gucci, Michael Kors Access, Longines, Baume & Mercier, Tissot, Rado, Luxury Watches, Citizen, Bulova, Wedding Bands and Sale.
The code cannot be used for the purchases of charity toys, gift cards, repairs, purchases made with credit, cleaning products, watch batteries and warranties.
Discount will be applied at basket stage.
This offer cannot be used in conjunction with any other promotion or coupon.
Each customer is only entitled to receive one welcome offer discount code.
For You By You (Create Your Own ring) service is excluded from this offer.
Unidays Offer Discount Code
Each code is unique and is valid for two months from date of issue.
The discount code can only be redeemed once and on Selected full price items online, and is subject to availability.
The code cannot be used in conjunction with any other promotion, coupon or offers.
The code cannot be used on purchases of the following: Create Your Own, Smartwatches, Garmin, Seiko, Bremont, Zenith, Tudor, Chanel, IWC Schaffhausen, Glashütte Original, Olivia Burton, Gucci, Michael Kors Access, Longines, Baume & Mercier, Tissot, Rado, Sale, Luxury Watches, Citizen, Bulova, Wedding Bands and Sale.
The code cannot be used for the purchases of charity toys, gift cards, repairs, purchases made with credit, cleaning products, watch batteries and warranties.
Discount will be applied at basket stage.
This offer cannot be used in conjunction with any other promotion or coupon.
Each customer is only entitled to receive one welcome offer discount code.
For You By You (Create Your Own ring) service is excluded from this offer.
Blue Light Card Offer Discount Code
Each code is unique and is valid for two months from date of issue.
The discount code can only be redeemed once and on Selected full price items online, and is subject to availability.
The code cannot be used in conjunction with any other promotion, coupon or offers.
The code cannot be used on purchases of the following: Create Your Own, Smartwatches, Garmin, Seiko, Bremont, Zenith, Tudor, Chanel, IWC Schaffhausen, Glashütte Original, Olivia Burton, Gucci, Michael Kors Access, Longines, Baume & Mercier, Tissot, Rado, Sale, Luxury Watches, Citizen, Bulova, Wedding Bands and Sale.
The code cannot be used for the purchases of charity toys, gift cards, repairs, purchases made with credit, cleaning products, watch batteries and warranties.
Discount will be applied at basket stage.
This offer cannot be used in conjunction with any other promotion or coupon.
Each customer is only entitled to receive one welcome offer discount code.
For You By You (Create Your Own ring) service is excluded from this offer.
SMS Welcome Offer Discount Code
Each code is unique and is valid for two months from date of issue.
The discount code can only be redeemed once and on Selected full price items online, and is subject to availability.
The code cannot be used in conjunction with any other promotion, coupon or offers.
The code cannot be used on purchases of the following: Create Your Own, Smartwatches, Garmin, Seiko, Bremont, Zenith, Tudor, Chanel, IWC Schaffhausen, Glashütte Original, Bell & Ross, Olivia Burton, Gucci, Michael Kors Access, Longines, Baume & Mercier, Tissot, Rado, Luxury Watches, Citizen, Bulova, Wedding Bands and Sale.
The code cannot be used for the purchases of charity toys, gift cards, repairs, purchases made with credit, cleaning products, watch batteries and warranties.
Discount will be applied at basket stage.
This offer cannot be used in conjunction with any other promotion or coupon.
Each customer is only entitled to receive one welcome offer discount code.
For You By You (Create Your Own ring) service is excluded from this offer.
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Returns Policy
Purchase the Sterling Silver Diamond Pear Shape Pendant Necklace (Product code: 1366632 - the “Eligible item”) for £50 instead of £150 with any other online jewellery or watch purchase
E-Gift Card Gift With Purchase
RETURNS POLICY
EJ For You By You
"Create Your Own Products" products means any personalised bridal and jewellery product created by us in accordance with your specifications (this includes, but is not limited to, items with customised design, metals, stones or engravings) for bridal purposes. If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. However, repairs and/or one (1) resizing will be free of charge within 30 days of receipt of your purchase and for up to two ring sizes (up or down). Repairs and or resizing of the personalised ring is possible in-store only. This section does not apply to Personalised Jewellery.
Full Gift Card Terms And Conditions
The balance on the gift card can be used for purchases at Ernest Jones stores or online in full or part payment.
More value can be added to the gift card at any Ernest Jones store in the UK.
To protect our environment's resources, gift cards are reusable by topping up.
In the event of 24 months of consecutive non-use, the gift card will expire and the balance remaining will be deducted ("Use" includes a balance enquiry).
Gift cards may not be exchanged for cash or other vouchers or used as a deposit on a credit agreement.
No change will be given when a gift card is used to purchase goods or services but the balance may be applied to future purchases.
As we do not collect information about gift card customers, we cannot replace or reimburse the value of the gift card if it is lost, stolen or damaged. Gift cards should be looked after carefully.
When a gift card is used to purchase goods or services, any remaining balance will be shown on the till receipt for store purchases or within the gift cards payment page for online orders. We update the balance on our secure database. The gift card can be taken to any Ernest Jones store to check the balance.
The gift card is not a cheque guarantee, credit, debit or charge card.
Ernest Jones reserves the right to amend the terms applying to gift cards at any time. Any such change and action to be taken as a result will be given in advance by notices in all Ernest Jones stores.
Full EGift Card Terms And Conditions
The balance on the EGift card can be used for purchases at Ernest Jones stores and online in full or part payment.
In the event of 24 months of consecutive non-use, the EGift card will expire and the balance remaining will be deducted ("Use" includes a balance enquiry).
EGift cards may not be exchanged for cash or other vouchers or used as a deposit on a credit agreement.
No change will be given when an EGift card is used to purchase goods or services but the balance may be applied to future purchases.
EGift cards may not be exchanged for cash or other vouchers or used as a deposit on a credit agreement.
No change will be given when a EGift card is used to purchase goods or services but the balance may be applied to future purchases.
As we do not collect information about gift card customers, we cannot replace or reimburse the value of the EGift card if it is lost, stolen or damaged. EGift cards should be looked after carefully.
The EGift card is not a cheque guarantee, credit, debit or charge card.
Ernest Jones reserves the right to amend the terms applying to EGift cards at any time.
Any such change and action to be taken as a result will be given in advance by notices in all Ernest Jones stores.
Ernest Jones EGift cards are issued by Signet Trading Ltd. Ernest Jones is a trading name of Signet Trading Ltd.
Best Price Guarantee
The Ernest Jones Best Price Guarantee ( 'EJ BPG ') applies to selected lines only, as defined by Ernest Jones.
Lines within the EJ BPG have been identified as being the best price based on:
Prices are monitored on a weekly basis
EJ BPG means that Ernest Jones will price match eligible products at a leading UK competitor 's rate if you find any of the eligible products at a lower advertised price subject to:
Ernest Jones welcomes customer queries but reserves the right to:
For any online items and queries, please speak to a customer advisor via our different methods of contact and provide screenshots with a timestamp as evidence of the lower priced item(s).
If we collect personal data from you, we will use it only for the purpose(s) agreed with you and look after it in accordance with our Privacy Policy, available at https://www.ernestjones.co.uk/privacy-policy/ Alternatively, please ask a colleague in store for a copy.
For any online items and queries, please speak to a customer advisor via our different methods of contact and provide screenshots with a timestamp as evidence of the lower priced item(s).
Signet Trading Limited, trading as Ernest Jones, reserve the right to amend these terms and conditions or withdraw any promotion as necessary due to circumstances beyond its control. These promotion terms and conditions, together with our general terms and conditions of sale, which are available in store or by visiting www.ernestjones.co.uk, shall apply to all purchases.
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Pam.Guard - Extend Your Warranty Up To 8 Years
With your Panerai by your side, no obstacle feels too great—and it is in this tradition that we invite you to join PamGuard, which provides added protection to your most trusted timepiece, through an extended international limited warranty.
To register your Panerai watch, and for more information please visit www.panerai.com. Alternatively, you can contact Panerai.leeds@signetjewelers.com for more information.