Watch Servicing Explained

To ensure accurate time keeping, the Federation of the Swiss Watch Industry FH recommends that mechanical watches are cleaned and serviced every three years. At Ernest Jones our outstanding watch servicing is executed by our technicians. Quartz watches have moving parts which also require regular maintenance.

Particular Ernest Jones stores have an allocated watch technician to undertake maintenance and repairs. These are the watch services that we offer in store:

  • Outstanding watch servicing.
  • Maintenance and repair.
  • Water resistance testing.
  • Watch bracelet repair and alteration.
  • Battery replacement and testing.
  • Guarantee period is brand specific and for some brands may be longer.

Visit your nearest Ernest Jones branch, where our staff will be able to examine your watch and give you a verbal estimation of the amount of work and time it will take to complete the repair. Should the watchmaker, upon further examination decide more work is needed, a further estimate will be sent to you.

What happens during a service?

During a full service, the watchmakers work from the inside out, completely stripping and cleaning all components and replacing worn parts.

The components are then re-assembled, lubricated and all functions are tested, regulated and sealed back into the ultrasonically cleaned case. Timekeeping, positional error regulation and power reserves are tested over a five day period.

Our vastly skilled technicians are trained by the very best watchmakers from Breitling, Omega and Gucci. They use model systems and state of the art equipment to service, restore and maintain your timepiece to the highest standard. Upon leaving your watch with Ernest Jones, should you want it to be sent to a manufacturer for maintenance, please make this known before you leave the store.

All Ernest Jones stores have a dedicated watch technician either onsite or within the local area. For information on your nearest Ernest Jones watch technician, please call 0345 602 1112 * or use our online store finder.
*Calls charged at local rate and may be recorded.

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