customer service

Contact us

How can we help?

You can contact us by:
  • Live Chat: Available Monday to Friday 9am-9pm and weekend 10am -6pm Whether you need help with a new purchase or have questions regarding an existing order, our agents will be happy to help. You can do this by clicking our live advice icon lower down the page.

  • Live Call: Talk to one of our instore jewellery or watch experts using phone or computer audio. Our experts’ advice will assist you in selecting the perfect pieces to own and gift to others.

  • Email: use the form below, or email customer.services@ernestjones.co.uk. We aim to respond to your email within 3 working days.

  • Twitter: @ejoneshelp

  • Telephone: 0800 458 1066** (option 1)

  • Writing to: Customer Service Department, Ernest Jones, Hunters Road, Hockley, Birmingham B19 1DS

If your enquiry is order-related, please have your order number and postcode ready so that we can deal with it quickly.

Customer service opening hours:
  • 9am - 5.00pm Monday to Friday

  • Closed on weekends and Bank Holidays

**Calls to this phone number are free of charge and may be recorded for training purposes