customer service

Contact us

How can we help?

You can contact us by:
  • Email: use the form below, or email customer.services@ernestjones.co.uk. We aim to respond to your email within 3 working days.
  • Twitter: @ejoneshelp
  • Telephone: 0800 458 1066** (option 1)
  • Michael Kors Access Aftercare Telephone: 0800 658 0598**
  • Writing to: Customer Service Department, Ernest Jones, Hunters Road, Hockley, Birmingham B19 1DS

If your enquiry is order-related, please have your order number and postcode ready so that we can deal with it quickly.

Customer service opening hours:
  • 9am - 5.30pm Monday to Friday
  • Closed on weekends and Bank Holidays
**Calls to this phone number are free of charge and may be recorded for training purposes