How can we help?

You can contact us by:
  • Email: use the form below, or email customer.services@ernestjones.co.uk. We aim to respond to your email within two working days.
  • Telephone: 0345 602 1112**
  • Writing to: Customer Service Department, Ernest Jones, Hunters Road, Hockley, Birmingham B19 1DS

If your enquiry is order-related, please have your order number and postcode ready so that we can deal with it quickly.

Customer service opening hours:
  • 9am - 6pm Monday to Friday
  • 9am - 5.00pm Saturdays
  • Closed on Bank Holidays
**Calls are charged at local rate and may be recorded

Email Us

* Required Information
Required for all order related enquiries

We aim to respond to your email within two working days

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